How to Fill a Warehouse with Story.

Being a strategist, designer, marketer, and illustrator means you never know what you’ll be working on next. Which I love. So when I got a call from the local dog care experts at Skipper, I knew the universe was throwing me a creative bone I could really chew on. (See what I did there?) Their plan was genius. Skipper was already giving pets a loving, rewarding day when their owners couldn’t be there to supply it in person. Skipper’s smartphone app lets dog owners share in their pet’s experience in real time with photos at walk-time, pics of drop-off and other fun activities. But now, they wanted to create an amazing “together experience”.

The bar would be the focal point of this enormous space. And once we nailed the concept, the bar almost designed itself. A pub-like structure (faux brick below, dark green wood up top), tall and open but visually complete thanks to the hanging windows. The bar served beer for dogs, as well, so of course the bar’s logo would be a water dish with a mug handle full of suds. Customers would order on an app and be notified when to FETCH their drinks. How fun is that?

Skipper bought a giant warehouse space in a neighborhood that’s about to be chock-o-block with upscale apartments because they wanted to make it the ultimate doggy bonding destination. A couple of dog bars already exist here, but they’re smelly, unkempt, and furnished with cheap tables and plastic chairs. Skipper wanted to create a mind-blowing, immersive EXPERIENCE. In addition to a bar, the building would also house a kennel, exercise yard, and a new HQ for Skipper’s operations (a super smart way to expand your office space needs, capabilities, and profit margin). Exciting on so many levels.

Even though the building was purchased and the architects were hired, the concept itself was still in exploratory mode. They knew generally where they wanted to go, but they wanted to see what was possible, if it was viable, and most importantly, if it was affordable. And it had to happen fast. So how do you make a giant, cavernous dog bar/kennel/tech biz a destination? We understood the existing audience and their needs. We knew plenty of Instagrammable destinations existed out there, but after one or two visits, they became tired thematically. What we needed was a good story. One that could freshly serve daily customers, frequent visitors, and out-of-town sightseers. One that was fun to work at every day. Oh, and one that would fit the brand. Easy.

Meet the competition. Yes, this is a dog bar in the same town. You can almost smell the urine.

Now this. This is how you fill a space. I visited a LOT of big spaces when I was doing the advance thinking for our workshop. Lowe’s Foods not only filled their giant space, they did it with style and story and without a lot of expense. That structure to the right is in the wine section. You can pour a beer and sit in this little container fort and pretend you’re not hanging out in a grocery store.

In our brainstorming workshop I taped up a handful of “starter themes” that we could riff around. I also posted up sheets to keep up on task – areas we’d need to consider, amenities and services offered, company mission, etc. It’s funny, but we sort of sputtered and stumbled around until we got to what was originally the Dog Hotel theme (remember, it was a kennel, too, so it made sense). Once we turned it into a town, it came to life in front of our eyes. It’s was really exciting!

The whole place would be filled with gags and little surprises. I especially like how the Firehouse is siren-free. Those clouds up there? I thought it’d be nice to do some sound baffling in a way that helped the story. :-)

Remember, it’s a town built by dogs for dogs. So the entrance is the town’s Tourist Center. You just walk your dog up that ramp to check you both in (you’re his/her guest, after all).. Once you’re checked in, you’re in the town square (complete with a stature of the founding pooch). From here you have a commanding view of the town. Hungry, visit the indoor-outdoor market where you’ll find snacks for dogs and humans.

I toured the space with the CEO and listened to her describe every detail, every wish, hope, and desire regarding the vision. Then I spent a couple of days coming up with some jumping-off points that we could talk around in a brainstorming workshop. And despite it being the dead of winter, we spent a couple few hours hammering out ideas in an unheated, on-site conference room. We filled the walls with good, bad, and ugly ideas until it was clear we had a winner.

The idea was simple. Create a town, founded by dogs, built by dogs, and governed by dogs (with assistance from their human partners). The space, as I said, was huge. If it was only filled with tables and chairs, it’d be overpowered by space, echoey and lame. Scale was our enemy. So I planned to fill the space with town buildings that would serve as little “forts'' to hang out in. A firehouse. An art museum. A town Hall of Fame. Since the town was built by dogs, everything from the signage to the tiniest bit of extra credit would be misspelled hilariously in enthusiastically sincere “dogese”. The entrance where you (human) and your Master (dog) checked in was the town’s Welcome Center (and, of course, Gift Shop). There was even a dog’s Farmers Market where all kinds of treats were sold (along with a human food food truck right outside the roll up garage door). My favorite part was the bar with the pub facade. You’d order drinks (including legit dog beverages) through the app and, when ready, you’d get a text. Not to pick up your order, but to FETCH it. And all of this detail came about in that two hour workshop including all the other ideas.

Knowing your audience and your service to them is important. But the story. Ugh, the story is the difference between being another dog bar and being something on a whole different level.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Make the Most of an Hour.

There’s a story I love to tell, and I can’t remember who told me, but it goes like this – Pablo Picasso is walking through a park and a woman recognizes him and asks him to draw her portrait. He says, “Sure.” (Maybe in Spanish) and he starts sketching. A few minutes later, he hands her the drawing. It’s amazing. It captures the very essence of her character. Then he says, “That’ll be $5000, please.” The woman is dumbfounded. “$5,000!? But it only took you five minutes!”, she says. Picasso simply looks at her and says, “No, madam, it took me my whole life.”

Now, Pablo Picasso is known to have been kind of a jerk, and by most any definition, I’m no Picasso. Most creatives use this story to explain why experience should cost a lot. But I like to tell it to explain how quickly good work can be done by someone who knows what they’re doing. I typically work with clients in one of three ways – on retainer, on projects (short and long), and by the hour. And, unlike Picasso in that story, my hourly rate is not $60,000.

This is that dog bar thing I’m going to tell you about. The brainstorming workshop was so fun. We were just throwing out ideas and I was sketching them out like mad on a giant pad. At the end of a couple of hours the walls were FULL of these sheets and it was clear which one was the “winner”. A town for dogs, built by dogs. That’s why everything is spelled adorably wrong. On the right are my drawings for the architects and investors showing what “buildings” would occupy the enormous space.

My hourly rate is $120, which comes to $960 per day (8 hours). And, believe me, if I’m working hourly, I’m making the most of every minute. Truth be told, you’re not just buying just an hour of my attention because I’m not a robot who can turn off thinking about your challenge after 60 minutes. I love what I do, and I’m going to be thinking about your business while I’m at the gas station, while I’m in the shower (sorry, but it’s true), when I’m doing housework on the weekend, and when I’m sleeping. I’ve literally dreamt up solutions to projects before. How could I ever charge you for being interesting enough to not be able to think about!?

So what could I do for you in mere hours? Lots. I’m a bootstrapper’s delight. I had a client who wanted a theme for a dog bar and couldn’t afford much. I figured out that the most affordable way to go was to let me do a handful of hours of lead thinking and together we’d throw down for a couple of hours brainstorming ideas against that structure. In the end we nailed a direction with all the details, and for another handful of hours, I worked those details up into drawings and a presentation she could show her team, investors and architects. (Another benefit of being a strategist, designer, marketer, and illustrator). So those handfuls of hours resulted in the ability to fully explain and present an experience that didn’t exist before we started working together.

Another thing done in just a handful of hours. The designer knew he wanted a lawn chair and a cooler to represent a Day Off for Fall River Brewing. I threw some his way, he chose one, we refined it together (had to replace that angry lady in the background with an abandoned lawn mower), and a beautiful beer can was born! Go buy some!

Hey, look! More dog stuff! Same dog bar client, different thing. They wanted a new name and had a list of contenders but didn’t know how to proceed. Their budget didn’t allow for the process I apply to projects like this, so they bought a few hours to see what was possible. I sketched out a ton of possibilities that matched the nature of their business and offered some ideas they hadn’t thought of.

So what could you and I do in just one hour? Lots. Talk, for one. And by “talk” I mean YOU talk. I can listen to your hopes and dreams and recommend ways to get them into action. But I do more than listen well.

Strategy: Run your existing plan by me. Use me as a sounding board. Or tell me what your partners hate about your vision and I can advise you on a plan to compromise. Hire me to present your vision to the board. Or investors.

Design: Share challenges with product, packaging, sourcing, or sales materials. Hire me to design a poster or two for your event. Make your product instruction manual easier to follow. Clean up your brand identity a little. Make branded email signatures for everyone.

Advertising:  I can do some creative writing for you. Maybe punch up some existing copy. Help you set a social media content schedule that makes sense for your brand and audience. I could lay out a template for your print or digital ads to occupy. Come up with a handful of taglines to consider.

Illustration: I could draw up some product ideas you’ve been kicking around. Or maybe do a few illustrative cartoons for a presentation you’re giving. I could create one-off illustrations for packaging, your blog or website, or even social media.

I’ll be honest here, most creatives with my experience don’t do hourly. But I love it because it’s the first step to great projects. Not for me, for you! Every hour we work together will get you closer to realizing the big goals you’re trying to achieve. And you don’t need Picasso for that. 

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Know I'm the Right Person to Work With.

Weird for a marketing guy to say, but I’ve never been comfortable promoting myself or my work. Because to me, the most interesting part of what I do has always been identifying and solving the core challenges of my client partners. It’s kind of like how your favorite movie is your favorite movie because of the story and not because of who the executive producer was. So I’ll rip off the band-aid and tell you as quickly as I can why I’m uniquely qualified to work on your business. 

For starters, I have more than a decade of experience working at, for, and with, advertising agencies – from the impossibly huge conglomerates to the adorably tiny boutiques. (I was even a managing partner at an agency in San Francisco for a number of years). Then I quit agency life to start a business of my own. Designing all kinds of products, sourcing manufacturing overseas, expensive trade shows, private label manufacturing for department stores...the whole shebang. It became incredibly popular from the get-go, and stayed profitable for more than 20 years. (It still is, actually.) Through that business I wrote and illustrated a little book about parenting that became a perennial best seller, a globally recognized meme, and the first-born of a number of other publishing projects (There’s a new one launching October 2021). And while I was doing all of that, I began working directly with clients of all sizes, on projects ranging from event posters to multi-million dollar corporate rebrandings. I even served client side as a full-time CMO for two years. 

This is a really simple exercise I sometimes share in presentations. Which place would you go for fresh eggs? How about skydiving lessons? This, in a shell, is why my portfolio is so full of vastly different visual and verbal communication. I’m always working toward the perfect solution to every individual challenge.

Ok, I’m glad that part’s done. Because now I can get to my favorite part – how all of that history benefits you. I’ve got a lot of experience at being more than a creative. And the lessons of those broad experiences inform the solutions I bring to you. Look, a lot of people can generate fun, creative ideas. But it takes years of broader experience to be sure those ideas check all the boxes required for the best chance of success. Does the solution fit the budget? Does it make business sense? Is it embraceable by your employees? Is it sellable by your sales team? There are so many considerations, which is why I self-edit most solutions before they ever make it to a presentation.

While my process is the same for every project, it’s also wildly different for every project. That probably doesn’t make sense, but I can explain. Each project, client, business, and challenge is unique. I never, ever, ever, give anyone a #43. So here are the process tenants I apply to every project I work on:

Understand a client's business, professional aspirations, personality, and audience, as quickly and completely as possible

This is something I loved about working at/with/for ad agencies.You had to get smart about every business you worked on...FAST. From NFL teams to really complicated tech. It helps to be a quick study, but also a good listener who asks the right questions.

Boil down the challenge to a single, simple action item

You can’t find a solution until you succinctly identify the problem. While this is a lot of what I learned working in advertising, it took being a business owner myself to truly understand which questions identified the elements of a problem (or hidden solutions to it). Once we all agree on the actual challenge, only then can we work together to solve it.

Concept multiple disparate approaches to the specific challenge that can be executed within the project parameters

There are a thousand ways to skin a cat. And this is my favorite part of the process. You’ll get an array of vastly different, smart, creative, and affordable solutions to every challenge. And if you aren’t currently getting this treatment, you’re going to love this part as much as I do.

Execute quickly and efficiently

This is where the rubber hits the road. And it’s where my love of checklists reigns supreme. Good planning and being organized is the only way to avoid costly surprises so we can stay within your budget.

Capitalize gains. Adjust when necessary

Being a fellow business owner, I know (believe me) nothing is assured. You have to be flexible and always ready to capitalize on the best outcomes, but be completely prepared for the worst. That’s probably the most vital aspect of my being so uniquely qualified to help you. I see your business as my business.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Get Good Creative.

Ok, this one is for the entrepreneurs and the CMO’s. I’m a big fan of the saying, “There’s more than one way to skin a cat.” Not because I’m not fond of cats, or because I think it’s such a bizarre adage to make in our modern, enlightened times. No, it’s because any problem can have a myriad of solutions. And what I like best about doing what I do is, well, no one really knows what idea is gonna work! Seriously. Not my client, not their spouse (everything ALWAYS gets cleared by a spouse), not even me. Even with all the data available today, people are STILL making EDUCATED GUESSES at solutions. Guesses based on past experience, and whatever information is available to push them in what is possibly the right direction. And no matter how big someone crushed it in the past, their experience and success doesn’t mean they’re somehow a marketing god. For example, J. C. Penny was desperate to save themselves from oblivion so they hired the hottest retail talent on the market – the guy credited with the Apple Store’s success. They did everything he said to do, and his grand plan was a colossal failure. Bad educated guess. As I write this, J.C. Penny is filing for bankruptcy.

So if you’re honest and admit you don’t know what to do to solve your creative problem, and you hire a creative to use their experience to analyze your story, market data, and target info in order to make an educated guess, then you have to ask yourself, “What are the odds that what we do will work?” Well, I have a secret way of increasing those odds of success, and I’m going to share it with you. You’re going to kick yourself when you read it. It’s something most creatives don’t do anymore. It’s the key to everything. Ready? Guess a lot of different educated guesses.

I’m not talking about thinking up a thousand random solutions and then asking your client to pick one. By the way, if anyone ever does this to you, get outta there! Because they don’t care about your business as much as they’re in love with their own creativity. Believe it or not, creatives don’t have to think very hard to conjure up a bunch of crazy shit. But chances are good this won’t happen to you because the only thing lazier a creative can do is to present you with just one solution. Or worse yet, three solutions that are all kinda the same somehow.

Here’s what you want to have happen, ‘kay? You want to see three solutions. That’s a good number. More than that and you’ll get overwhelmed and start forgetting the first two ideas, and that meeting’s going to be really fucking long. Why long? Because those three ideas should be VASTLY different from each other while solving the same problem. Your hired creative needs to explain exactly why each different idea’s unique angle solves your problem based on their experience, your business data, your competition, your target, and the creative problem itself. My writer-partner, Andrew Tonkin, called it, “Rubbing your brain all over it.”  He and I treat creative problems as if they were our problems. And that’s how you get to educated guesses that respect your business and your challenge.

I’ll give you an example. Mr. Tonkin and I were once asked by a small San Francisco agency (Binocular and “Hi Michael!”) to help pitch Spaten West, Inc. At the time, the US was experiencing its first microbrew boom. Red Hook. Sam Adams. Anchor Steam. Sierra Nevada. All new names that were siphoning sales away from the big brands. Spaten wanted in on this “good beer isn’t Budweiser thing”. But, as you may know, Spaten is the exact polar opposite of those sexy newcomers. It’s a German import that is very respected but not as well known among the great unwashed as, say, Heineken. Spaten as a brand is, well, not very “fun” (hell, one of their offerings has a monk on the label). Interestingly, Spaten is 600 years old and, truth be told, their brand felt like it. So how do you make the oldest beer ever, compete (on a limited budget) for the attention of young, college-educated beer aficionados who are going ape for new microbrews launching every week? That was the problem, and here are the three varied guesses we presented.

1. Still Fresh After 600 Years.

Yeah, Spaten isn’t the newest beer, but look how sassy and self-effacing they are about it! We’d use our (see? With us, your brand/problem is our brand/problem) biggest disadvantage to our benefit. Not pictured (for obvious reasons) was the radio that Mr. Tonkin wrote for this campaign. It was a rebroadcast of an “actual” Spaten radio spot from 1458 where Klaus, a tired serf, takes a break to extoll the virtues of Spaten. Best line – “So when the sun sets at the edge of the world, I walk fifty furlongs into my nearest township, go to the inn and order up a frosty wooden mug of Spaten!”

1. Still Fresh After 600 Years - Old German woodcuts surrounding pithy, funny lines about how unapologetically old and authentic Spaten is. These were to be ads in SFWeekly, the Guardian and the like.

Spaten didn’t have a lot of money. Our executions wouldn’t cost a lot to make, we wanted to put all the money into putting it all out in the world. So what work they could afford to place had to work REALLY HARD. On the left is a bus shelter poster, upper right a fun coaster idea, and finally my favorite piece of the whole thing, the table tent that would be on every bar and table in the Bay Area.

2. Some Things You Just Can’t Translate.

Microbrews were making their own domestic versions of classic German beer varieties, so why buy an imported German beer? Well, Spaten makes a beer so delicious, it can’t be “translated” into an identical American copy. Not only can you not translate Spaten as a beer, you can’t even translate the words to describe it. The radio for this was funny for a couple of reasons. First, true to the “translate” theme, it was designed as an audio language learning course – How to Speak Spaten. Half the spot was in German and the gentlemen were were presenting to spoke German. But poor Mr. Tonkin had only a rough grasp of the language and we made him read the script aloud. At the end of his read, we all looked at each other in silence for what must have been a full minute before Andrew asked, “Did that make sense?”. The Spaten guys were again quiet before one of them ventured the German-accented question, “Was there something about a monkey?”

3. Spaten. The Real Germany.

Mention Germany to an American and they’ll conjure up the Rhine, Lederhosen, Oktoberfest, and pretzels (I know, I’m leaving WWII out but whatever). All these emotional cues are in Spaten’s 600-year-old wheelhouse, but they’re not the mindset you want to conjure up at your favorite sexy bar. So we’d contrast this aged, respected beer with the surprisingly young, hip, energetic, REAL Germany.

2. Some Things You Just Can’t Translate - Well, this is just silly. And admittedly sexually suggestive. But still a fun, viable way to get people’s attention and to make a connection. These were bus shelters, and you can be sure the bar coasters and table tents followed suit. We also had Spaten restroom signs in this campaign that’d we’d give to bars (Damen and Herren).

3. Spaten. The Real Germany. - The third direction brought some sexy sophistication to the party, along with some education regarding what the REAL Germany was all about. The script caption would call out the people, the bar or the city the photo captured.

May favorite part of this campaign was, again, the drink coaster (bottom right) that was shaped like Spaten’s shield logo.

See? Three super-different, fun ideas that could, in their own ways, logically help make a 600 year old German beer relevant to Americans who are crazy for better beer. So here would be your options at the end of the presentation: 

A. Fall in love with one concept and we start making materials.

B. Really like two of the ideas and ask for revisions (maybe one was too spicy, and one was visually too busy or something). Whatever you do, don’t ask to have multiple ideas melded into one campaign. That never, ever, never, ever works. 

C. Don’t like any of them, tell us how we missed the mark (or you remembered a detail or direction we never discussed) and we start all over.

Whatever the outcome, you’ll get to see your problem solved in surprising ways and you’ll have the reasoning to support any decision you make. So what did Spaten West, Inc. pick? None! Hahaha. They ended up going with the worst option, D – changing their mind and deciding not do anything at all. They truly didn’t have a lot of money, and if I remember right, it came down to that. But no matter! I got to use that good work to show you the kind of thinking you deserve to get when you hire a creative to solve a creative problem. And I didn’t even have to peel skin from an actual cat in the process! 

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Survive Being Hated Internationally.

Yes. It happened to me. I made international news. They talked about it on the Today Show. National radio talk shows hounded me for interviews. A woman wrote me (actually a lot of women wrote, but this stood out) that she hoped I’d have my arms and legs ripped off. What caused such a firestorm? A funny onesie. I’d never gotten bad press before, much less ferociously attacked. Hilariously, it had always been way the opposite. At the time, no one really knew what to do when something as extreme as this happened to them. There was no guidebook. As far as I know, there still isn’t. So I’m going to walk you through what we did when the world decided to hate us. If it ever happens to you, at least you’ll have some idea of what you can do.

Welp, this is it. This is the funny onesie that brought an international troll army to our door.

Let’s back up for a sec. In 2000, a small company called Wrybaby started the funny onesie category. Seriously, back then, the novelty onesie DIDN’T EXIST. I can say this with confidence, because my wife and I started Wrybaby when our son was born. Kelly and I agreed that, through humor, we’d reflect the new parent experience in a way that was 100% true, and 100% funny instead of kind of terrifying. What we made was irreverent, but not vile. It was unconventional, but served our mission. We made hipster baby gifts before our community labeled them as such.

We started with a few designs and suddenly, in 2001, it all went crazy. Wrybaby products were featured in Time Magazine, Newsweek, USA Today…it was bananas. And it stayed bananas for years. Hell, Neil Patrick Harris and his husband introduced their new twins to the world in People Magazine wearing our onesies. Then he showed his babies wearing our super hero onesies on Live with Regis and Kelly. NPH likes us (and we love him right back)! Hahaha.

So’s you have an idea of the kind of stuff wrybaby makes, here are some of 2015’s best-selling funny onesies. Heck, a few are STILL best-sellers. We also had some adorable plush and kid’s backpacks in addition to the world’s first Super Hero onesies.

Not to brag, but this is just a tiny sampling of the kind of press we were used to getting over the last 15 years. People who found our stuff, liked our stuff. It was that simple. That InStyle Magazine page? That’s our Wheel of Responsibility in Christina Aguilera’s kitchen. I can’t even remember how we found out about that.

In 2013, we introduced a new baby bodysuit with a graphic that said “Love Me for My Legrolls”. It sold pretty well. Because what’s the best thing about babies? Smell, cuteness, and all that plumpy goodness. At Wrybaby, we change up our funny onesie offerings every year, and in 2015 we introduced a another poke at the healthy baby’s cherubic condition – but with an ironic twist. It simply read, “I Hate My Thighs”. And, sorry if I’m treating you like an idiot, but here’s the definition of irony – Happening in the opposite way to what is expected, and typically causing wry amusement because of this. My fucking company’s name is literally in the definition of irony! So it was a complete surprise when, for the first time ever, our Facebook page started getting a lot of negative comments. Then a lot of threatening comments. Everyone in our office was freaking out so I tracked down the source. It was a shitpost on Ms. Magazine’s website, authored by their senior editor, no less.

I found that Ms. had a fun little hate segment on their blog called, “We Spleen”. Get it? Don’t feel bad if you didn’t. It’s their clever flip on “I Heart”. Anyway, it’s a page where they trash things they disagree with and then encourage their readers to pile on and troll the hell out of whoever was responsible. Titled Baby Fat-Shaming, they admit right off the bat that “Yes, we know it’s supposed to be funny.” but then postulates that our funny onesie would become a “harbinger of things to come later in a child’s life”. Hilariously, the author spends some time not understanding irony by explaining that “babies’ delightfully chunky baby thighs are some of the most lovable things in the world!” Mm-hm and duh. In the end she asks her readers if she’s “taking it too seriously.” Which was interesting. Because folks who think something is bullshit (and there were many in the article’s comments) don’t waste their time telling all their friends all about it. Because, well, it’s bullshit. And, to be honest, it probably would have quietly blown over in a week if we didn’t do what we did next.

On the left, the Ms. Magazine article. Upper right, the Senior Editor’s Facebook post promoting it to her troll army. Bottom right, our response and her request to divert our donation to her magazine rather than the non-profit created by Ms. Magazine.

Put yourself in our shoes. What would you have done? We weren’t going to take the onesie down. Even if we took it off our website, we were selling to boutiques around the world and “I Hate My Thighs” was a favorite among them and customers who’d already purchased it. So the design would still exist in the world. Besides, we thought the author’s assessment, and her minions’ opinions, were not only wrong, but designed to intentionally stir up trouble. So that ruled out an apology, too. Fuck that.

That leaves defending yourself. But how, when you don’t really feel like you have to? The author herself actually gave us the way forward when she opened it up to her readers. We’d do the same thing. But not the way they’d ever expect us to. Here’s a step-by-step guide to how we fought back.

Step 1. Take a Deep Breath and Be Realistic.

C’mon. It’s the tiniest of companies selling the nichiest of products to an even nichier audience against an historic publication with a fervent audience. It was stupid to think we’d ever “win” anything. And what was winning anyway? That’s the first question you need to ask yourself. What’s in it for YOU? What would make it worth it? Can you strengthen customer loyalty? Can you make money from this? Can you get a lot of exposure? Free press? We decided on all of the above and made a plan to push the conversation in that direction.

Step 2. Turn the Tables.

Near the end of the article, the author took a small break from hating on our “I Hate My Thighs” onesie to muse about how much better it would have been if it said, “I Love My Thighs”.  If you remember, we had done that two years earlier with “Love Me for My Leg Rolls”, which is on brand, funny. So we brought it out of retirement. As much as she had conjured up an affront to women from our irony, we manufactured a challenge out of her criticism. In about three hours we implemented a popularity contest between “I Hate My Thighs” and “Love Me for My Leg Rolls” on wrybaby.com. After all, Ms. had suggested an alternative. We’d let consumers use their dollars to decide which graphic should remain, and we would donate all proceeds to the Ms. Foundation for Women. We even had the balls to call the whole thing “The Ms. Magazine Challenge”. Hahaha. And to be honest, this is why it took off internationally. We made a contest out of controversy and the press LOVED IT.

Step 3. Protect Your Core.

 At this time, Wrybaby was about 70% wholesale with boutiques all over the world. So we called every store that stocked “I Hate My Thighs” to explain what happened and what we were going to do. We told them it would probably get messy and if they wanted to avoid the drama, they could exchange their “I Hate My Thighs” onesies and we’d pay for the shipping. I don’t know what we were expecting, but it sure wasn’t 100% support. Heck, more than a few stores even put them in their front windows instead of taking them off the floor. I love our boutiques. 

Step 4. Punch Your Bully in the Throat When They Think They’ve Won.

Once the challenge was all set up on wrybaby.com and the stores were notified, we hit back. Hard. Oh, not on our socials where we’d hopefully garner some support. Like I said before, people who support you, will. And plenty did. But not as vociferously and viscerally as the people piling on the hate. Which is totally understandable, because who’s got time to throw a ton of energy into fighting a ton of crazy people for a small funny onesie company you happen to like? Our strategy was to catch the hate early and attack it at the source. So we hit back in the Ms. Magazine article’s comments. That way, we’d have a permanent record of OUR narrative to fall back on if need be. You’ll see what I mean in Step 6. I still think our response was appropriately shitty at the top and hilariously enthusiastic at the end when we flipped the script. Believe me, it was so hard to take the emotion out and leave all the spite in.

This was our giant home page graphic announcing our Ms. Magazine challenge. A lot of articles, like this quote from Redbook, claimed that this was all some kind of PR stunt that we orchestrated. Which says a lot to validate our response. Once it was on the Today Show, publications everywhere started holding their own polls to see which onesie people preferred. My favorite was on PopSugar’s website where you checked a box to vote and there was only one reply under it that said, “Where’s the box marked, “Who Cares?” My sentiment exactly.

Step 5. Stay in the Fight.

This kind of thing is both emotionally and physically exhausting. But it’s also oddly exhilarating. We kept our eyes on the article comments as well as on the response to our Ms. Magazine Challenge, while our hands were busy responding to social media comments. We were replying to EVERYTHING and EVERYONE directing them to our onesie challenge on wrybaby.com. We were posting to our followers to enlist their help. We launched carefully crafted emails to our giant list. Eventually, as the story was picked up everywhere, we had to cover all that ground, too. We threw everything at the challenge.

Step 6. Avoid Traps While Capitalizing on Mistakes.

Things quickly escalated to the point where we started getting calls from radio stations across the country. One producer wanted us to go on-air with a child psychologist. Um. No. Hahaha. Pick your battles, friends. Speaking of which, we apparently irked Ms.’ Senior Editor because she sought the last word at the end of day one with a snarky comment to her article requesting we send the challenge donations to Ms. Magazine itself instead a non-profit. How bizarre is that? Why would the Senior Editor of Ms. Magazine publicly divert donations away from the non-profit foundation they originally created? So we called her out on it in the comments. Hahahaha! She later replied at length, clearly exasperated at finding herself on the ropes in the fight she herself started.

In regards to Step 6, I’m sure the author never thought she’d be defending herself to her own shitpost comments section. Hahaha

Step 7. Record Everything and Promote Your Vindication.

Eventually we stopped getting calls from local radio shows and started showing up on the Today Show, the Chicago Tribune, E online, MSN Lifestyle, UK’s Daily Mail, Comedy Central, Redbook, Cosmo… so many places! We promoted the exposure that was in our favor while directing everything to the onesie challenge. Hell, we were only an office of three people, so it was all we could do to manage this shitshow AND run our business. Despite the chaos, I recorded, snapshotted, and saved as much as I could. I felt like, when it was all said and done, it’d be helpful to have some proof that what happened, actually happened (I get to that at the end).

Step 8. Follow Through.

Look, enough is enough and we had a business to run. A week after all this started we announced the results of the Ms. Magazine challenge. Again, in the original article’s comment section. We recapped our narrative of the incident before declaring “Love Me For My Leg Rolls” the winner with 71% of the sales. And, true to our word, we retired not the offending onesie, but the ironic onesie – “I Hate My Thighs”. (Truth be told, we actually sold out of them). Then we followed through with our insistence on donating to the Ms. Foundation and reminded the senior editor and her readers what their mission was before thanking them all for the opportunity to engage with them. See? That’s how to be shitty and classy at the same time.

Our last word on the subject was somehow both positive and full of bile. The senior editor later responded with a seething checklist of “facts” about how we misrepresented her shitty article but by that time no one was really paying attention anymore.

So what happened in the end? Well, it didn’t wrap up as tidily as our onesie challenge. Even when the story eventually died out, wrybaby kept getting hassled by crazy people on Facebook for about a year and a half. Way longer than we thought. And then, some misguided social justice warrior was triggered by our Super Snapsuits, of all things. Two onesies with capes. One read “I’m Super” on the front, the other read, “Super Cute”. He posted a photo of our Super Snapsuits on display in the NYU Bookstore and falsely claimed that the blue one was marked for “boys” while the other was marked for “girls”. And then he said something like “isn’t it a tragedy that girls have to be just “Super Cute”? First of all, we don’t mark gender on anything. And secondly, doesn’t he know that Super Girl wears blue and red? Ugh. Whatever. By this time, we were honestly too tired to fight it. Besides, it was a single jerk, not an actual publication. We couldn’t forge a monetary or PR reason to fight, so we let it go and endured crazy people’s death threats for another 6 months. It was actually more sad and irritating than disruptive.

Today you can still find dusty old archival posts about our Ms. Magazine experience from publications all over the world. But what’s most interesting is how the original article was preserved at the source. It now boldly declares victory at the top – “UPDATE: Wry Baby has taken its “I Hate My Thighs” snapsuit off its website in response to the uproar caused by the following Ms. Blog post!” All the comments are wiped clean, including those from the folks who supported us and our good fight back. There’s a link now at the end of the article directing you to buy feminist onesies in their own Ms. store. Which is why you need to record this stuff as it’s happening. You may want to use it someday.

And what happened to Wrybaby? Believe it or not, that whole Ms. Magazine shitshow actually didn’t do THAT much in sales despite the crazy exposure. Which is something to consider if you think (or your client thinks) the road to riches could be paved in hate mail. It isn’t. Would I do it again? Hell yes. But in the long run, it’s always best to run your business for the folks who get it and appreciate it. Those good people are your people. They’ll support you longer and recommend you more wholeheartedly than any flighty trend hunter or thrill seeker ever will. So keep those guys happy! That’s what we’re still doing at Wrybaby. And between you and me, I heard they might bring back “I Hate My Thighs” soon. ;-)

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How To Bring Your Idea to Life.

I get a lot of junk mail. I know, everyone does. But with all the irons I have in all the fires, it’s like I get 10 times more than I should. Right now my phone says I have 12,802 unread emails. It ain’t lyin’. But I do at least scan them before I send them off to email oblivion. Which is a good thing because this fun project started with a random email I got from out of the blue, with the subject line, “Enquiry from Iceland.” Here’s the rest:

“Hello Dave and Kelly.           

My name is Gudmundur Helgason, I represent the Icelandic Public Bus Network which is called Strætó. 
I am a big fan of the Safe Baby Handling Tips book. It‘s hilarious.
We are thinking about clever ways to educate passengers on the rules and behavior around our buses. I had the idea it would be funny to make them in the same style as the Safe baby handling tips.
Here is one idea: You can bring closed coffee mugs on board the bus. But you can‘t bring your fancy glass kettle and teacup.
Is there a possibility for a collab project where you make funny artwork around bus etiquette?
Look forward hearing from you. 

Best regards from Iceland

Guðmundur Heiðar Helgason | Public Relations”

Now, if you don’t know Safe Baby Handling Tips, it’s an illustrated board book of baby do’s and don’ts that my wife and I authored for Running Press in 2005. If you’re in the having-a-baby zone of life, you’ve surely seen our tips because they’ve been scanned and shared freely online like crazy. Everyone says, “Dude, stop whining about it. It’s free advertising for your book!” It would be if the posts gave us credit, which they rarely do. In fact, there are even people on Facebook and Pinterest who claim the drawings as their own creation. Yeah. And then there are actually businesses who flat out rip off our work (more on this near the end). So when I read this email from Iceland, I was flabbergasted (in a good way). First off, it was such a great idea for the Tips format! Because how do you tell people not to be jerks on the bus without being a jerk yourself!? Genius. Second, Guðmundur’s email was so sweet and sincere. Third, it was so refreshing to have someone actually ask me to play with them. Fourth, Iceland needs me!? I couldn’t say no.

This Riding Tip was one of my client’s suggestions and one of my favorites because apparently people try to bring lawnmowers on the bus in Iceland. We did the Strætó Riding Tips in both Icelandic and English.

Guðmundur and his team wanted to use the Riding Tips on social media, so I recommended they do a good two weeks worth of Tips so the series had time to gain some momentum. I also recommended repurposing the drawings as bus shelters or window clings on the passenger windows. Why not maximize your usage, right? I threw together an estimate that included one hard-line demand on my part – a Strætó bus pass of my own. We agreed on a three-week window to get it all done, and we were off to the races.

Creating Tips (for any subject) is harder than you think. Which is why copycat tips always suck so bad. I get into the details here, but in short, your subject matter has to be really simple and there’s got to be a victim. Someone who’s either going to get hurt, get someone else hurt, or look like a complete imbecile. So I started by getting a list of bus rules from Guðmundur. Here’s some of what he sent over:

“• Passengers can have closed coffee cups on board.
• We advise people to be visible on the bus stops when the bus approaches. For example like stepping out of the bus stop and giving the driver a signal with the hand.
• Give up your seat for pregnant women or the elderly
• Don‘t disrupt the driver while he/her is driving.
• Passengers can bring bags, suitcases etc. on board if they are able to carry it by themselves. These things also should not damage the bus, endanger other passengers or disrupt their wellbeing. (Like bringing a lawn mover on board or smelly leaking garbage bags. Yes this happens :‘D)
• Pets should be kept in the back of the bus on the floor in front of you in a cage. (dogs should be on a leash.)
• Give bus driver time to see the fare or bus card.
• Bus drivers can only let people on or off the bus at official bus stops.
• Make room for other passengers if the bus is getting full during rush hours.”

Pretty standard stuff, right? I don’t know why that surprised me so much. As a Muni rider in San Francisco for 15 years, I’d seen my share of people breaking (sometimes obliterating) all these rules and more. So being super familiar with the Don’ts was really helpful from the get go. I went to work simplifying the complicated rules and started roughing out gags for each one. I also wanted to develop a way to brand each of the Riding Tips so that what happened to Safe Baby Handling Tips didn’t happen to Strætó. That meant adding a logo and their tagline to every Riding Tip, so if they went viral, you’d know where the work came from. I gave Guðmundur a few layout options for that, along with the 14 rough ideas I’d worked up. His team and I collaborated on tweaking the gags on Skype. It’s always dicey to work on funny stuff with a client, but Guðmundur and his crew were so good at it! Hahaha. It went so smoothly that I was able to go straight to tight drawings while incorporating our revisions. We worked in English and then when the final drawings were approved, Guðmundur sent me Icelandic translations to sock in. Easy Peasy. Before we knew it we were finished ahead of schedule. We were having so much fun we added three more Tips to the project. One of them I actually experienced in San Francisco – a woman clipping her toenails on the bus. Yeah. You really shouldn’t do that.

All in all there were 17 Riding Tips I created for Strætó. You can see all the illustrations I did here.

Guðmundur launched the series and it instantly went the way we’d hoped. People had so much fun commenting and playing along! The press it got was all super positive, but there was a small hiccup where some Icelanders thought Strætó was infringing on Safe Baby Handling Tips’ copyright. How’s that for irony!? An Icelandic journalist even emailed me about it. So Guðmundur and I enlisted her help to spread the word that Strætó did the right thing by collaborating with the original artist (me!), which extended the press cycle beautifully.

The series ran for 17 days and on the 18th day Guðmundur posted all the Riding Tips at once in English. Strætó’s Instagram traffic was typically 200-300 profile visits per week. During the Riding Tip run, it jumped to 3,500 per week. A Strætó post on Facebook usually reaches 10K – 20K people. The post with the Tips in English reached 165,000 people organically and is still climbing. And that’s completely bananas considering there are only 330,000 people living in Iceland.

Oh the press we got. If you can read Icelandic, you’ll see this is all good. And look at my client, Guðmundur, in the upper right! Handsome devil and just as clever. Below you can see the reference scrap of my wife Kelly.

I love this. One of the few press pieces in English. Fun Fact: That’s my brother and his not-nearly-as-old-as-that wife in the Helping the Elderly Tip.

Once the Tips were finished, I made it so they could be applicable in any other situation to maximize exposure with minimal extra cost.

Ugh, I wish I could end this story here, but I’ve got some advice for anyone in Guðmundur’s position. I’m a big fan of the saying, “If you don’t ask, you don’t get.” Guðmundur had a great idea to turn our Baby Tips into Riding Tips and rather than do a half-assed version of that idea and risk incurring the public scorn of copyright infringement, he wrote and asked if I wanted to play. People, you have nothing to lose by asking an artist to play! Yes, they might say no for whatever reason, but you’d be surprised at how many would say yes!

Guðmundur sent me the image on the left about three days after our Riding Tips series launched. A local energy drink co-opted our Tips format to do what I don’t know. I guess, say don’t drink something else? And on the right is my own country’s National Parks System doing a similarly lame rendition. Seriously, we could have done great things together for our National Parks.

Three weeks after the Riding Tips series ended I got a text from my brother saying our National Parks System was ripping off Safe Baby Handling Tips. It was one post and it was just awful. As I said before, sadly, it happens a lot. But this one made me so mad! And it was because of Guðmundur. Hahaha. A guy far away in Iceland who could have totally copied my work and I might never had known about it. And here my own country’s National Parks System goes and does exactly that. I did what I rarely do anymore (because it’s so upsetting) which is to post a comment that they were riffing on my work, could have just asked, yada, yada, yada. They took the post down eventually and I haven’t heard anything from them since. Which also made me mad. Because, like Guðmundur’s Riding Tips idea, it wasn’t a bad one. And I love our National Parks! I’d love to help them. But they’ll never know how successful their idea could have been.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Break Into Modern Art Museums.

Strategy > Product Development

I’d designed and manufactured all kinds of products – baby clothing, children’s hooded towels, toys, stacking blocks, board books, even pacifier cases. OMG it was all so HARD. I had always wanted to make a line of plush (normal people call them stuffed animals), but was intimidated by the potential for it to go wrong. Hahaha. I’m such a chicken, but being gun-shy DID bring me success in our Mysterio line. So, I put that kind of thinking against the plush problem.

First of all, and if you know me you already know this, it couldn’t be like any plush. I didn’t want to make furry lions, or sweet teddy bears out of recycled sweaters. It had to be different. I was super intrigued by blind box art toys. Especially the artists who were sculpting one simple form, and then re-skinning that form in different ways. It seemed so simple and yet so endless what you could do within those confines. So I started noodling forms and experimenting with what could be done with them.

Where I ended up was certainly really different. Canvas forms filled with beans at the base so they stood on their own. Easy surface to print on, simple shape to sew. Manufacturing would be easy since I’d only be held to a printing minimum rather than a per piece construction minimum. I could make a lot of different dolls without a lot of expense. But it wasn’t “fluffy expected” and it wasn’t particularly “baby”. I didn’t think it mattered. I was going for something beyond expectation.

FINAL: This is Robot Stuf. Because we were funding this line ourselves we had to do it as economically as possible. Can you guess one of our methods? Right. Limited colors on each doll (notice the ON switch on the back isn’t green). But it made it a challenge. So what do you do when you’re limited on colors? Double down and make it work to distinguish each dolls individuality and character.

FINAL: All along It was always this simple. The form on the left was Big Stuf, 12” tall. On the right, Small Stuf, 6” tall. These were the blank factory samples we approved.

FINAL: While some Stuf families had the same patterns on the back of each doll (Robot Stuf all had ON and OFF buttons, Circus Stuf all had a shared graphic pattern), Pirate Stuf all had a bit about each pirate’s personality on the back. My favorite, I think, was the orange Shaggy Dan who was “only a little afraid of the water”.

FINAL: Circus Stuf was probably my favorite family and it was an honor to have them for sale at the Ringling (as in Ringling Brothers) Museum of Art Florida. Pictured with the Circus Stuf family is the Big Top-themed wood and canvas backdrop I later added to the line.

FINAL: Bird Stuf and Developmental Stuf.

I always tell my clients that they need to design their audience before they design their product. I knew I wanted this line to appeal to art-types, and that because of it’s plush category nature, they’d likely be parents. So why not make collectible art plush for children? And that’s when I started working on themes. I went EVERYWHERE and it was SO fun. I eventually landed on five different sets – Circus, Bird, Robot, Pirate, and Developmental. Developmental Stuf was interesting because developmental research shows that babies respond positively to high contrast items. It stimulates their brains like crazy (in a good way).

Side note: No matter how simple you try to make things, it always gets complicated. We had hired a freelance production manager who’d worked for the likes of the Gap and we found a factory who’d manufactured for Disney, yet 75% of our container shipment arrived practically destroyed. Badly sewn, misprinted, stained and unsellable. The 25% we could use was exactly to specification, thank goodness. Entrepreneurs, know this: no matter how much you try to prevent this situation, it’s ALWAYS a possibility. Which ALWAYS sucks. 

I’d always planned to market Stuf in a special way. Like, exclusive special. So I developed a line presentation that would set it up to be museum quality from the beginning. Even the name, Stuf, gave a simplistic European flavor without the fancy umlauts. Each line of Stuf would be a limited series, and a percentage of proceeds would be donated to a specific charity related to each theme. Bird Stuf, for example, would donate to the American Bird Conservatory. Developmental Stuf would contribute to Plan. The idea was for stores to display each line of Stuf alongside an engraved plaque we had made with the charity information. When a customer brought a Stuf doll to the register, the shopkeep would retrieve a fresh product from the back for purchase. It was special art you could buy. And this is an important part of the strategy – perceived value. We set this up to look like each piece (with its charitable contributions and lack of back stock) would retail for $40 each. No. Each of the small dolls retailed for just $12.95. The big ones for just $24.95.

FINAL: Our online retail packaging was clean, simple and graphic, like the brand.

FINAL: Developmental Stuf in NY MOMA.

Finally I get to the REAL strategy part. We didn’t cop to being the creators of Stuf. We were just the DISTRIBUTERS. We never told our stores or any interested parties where Stuf came from. And this is important to building mystique. We build a whole separate website for Stuf and only offered a single Stuf email as contact info. No order forms. No list of stores that we sold to. No wholesale reps to contact to buy it. Nothing. This all lived in the background before we launched at the big NY International Gift Fair.

When Wrybaby did bring it to market, we played dumb. We found this line and we’re the distributors. It was so different from anything else in the Wrybaby booth, it was totally plausible. And we gave it wide berth to attract stores we’d never been in before. Those store were museum stores. Modern art museums. And we got their attention. Before too long Stuf was available in:

MOMA NY
MOMA SF
Contemporary Arts Center - Cinncinati
Walker Art Center - Minneapolis
The Art Gallery of new South Wales
Arkansas Arts Center
Contemporary Arts Museum Houston
Delaware Art Museum
Portland Art Museum
Tacoma Art Museum
Dallas Museum of Art
Museum of Contemporary Art Cleveland
Museum of Contemporary Art Chicago
Ringling Museum of Art Florida
The Getty Museum
The Ackland Museum NC
The Autry Museum
The Bremam Museum
Bay Area Discovery Museum

FINAL: Once the concept proved itself, Stuf got to have it’s own booth at NYIGF. So clean! I wish I had a better camera to document it. :-P

But here’s the best part. Museums liked Stuf, but we pulled the whole third-party distributorship act through to the end. Emails to the Stuf website went unanswered, or a Stuf Staffer replied vaguely. There was no phone number to call. It was like those Stuf people weren’t really interested in selling their plush dolls at all. Stuf’s website was hilariously smug. It was set up like a modern art gallery site. It only listed the products, the museums they were in (which expanded by the week), the charities it funded, and the trade shows it would be presented at. I’ll tell you, I sat on the one museums PO for months until they were calling me every day to fill our their new vendor form and ship them. Why? Sometimes the more you make people want something and the more they have to work for it, the more valuable it becomes to them. It’s the law of exclusivity. Availability works the same way.

Stuf was successful enough to warrant an INCREDIBLE trade show booth dedicated to it. Very artsy. We added cool canvas backdrops to the product line so kids could put on plays using characters from each Stuf theme. Stuf went through another reorder with another factory (much better) and we retired the line to focus on other projects. But I’ve still have the bragging rights to having my art featured in most of America’s major art museums (even if it was in the gift shops).

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Turn Iffy QC into an Asset.

Strategy > Mysterio Predicts

Making things sucks. There. I said it. Kelly and I had been manufacturing goods for Wrybaby for years and whether it was done domestically or overseas, it always sucked. It’s just a lot of moving parts that can go wrong. And we weren’t even making complicated stuff! We had our share of screen printing problems in the US and we once had our inventory held for ransom in India WHILE WE WERE THERE VISITING THE FACTORY. Understandably, when it came time to think up a new product in 2005 we were feeling pretty sour. So we gave ourselves this challenge: Can we design a product that, if it arrived all messed up, would still be ok to sell, if not improved, by its defect?

FINAL: This is how consumers meet Mysterio for the first time. Curb appeal for days and all the result of outsmarting a quality control problem. I specified using rough-sawn wood for the crate box knowing it wouldn’t print very well on the front. That way I’d never be disappointed with how badly AND it sets the stage so well for the product.

That’s when Mysterio was born. Honestly. As exotic and fun and popular as Mysterio’s baby tees are, it’s totally one of those really disappointing “How I met my spouse” stories, like, “Oh, we were drunk in Vancouver and hooked up and got pregnant, so...”. Mysterio was a child of past failure. See, maybe you know this, but manufacturing overseas sucks for small orders. The sewing, for example, can be kinda janky even if it’s something the factory specializes in. Like onesies. You’ve got QC, but still some crap sewing sneaks through. Sometimes a lot. The printing is even more iffy: It’s off center, faded or too dark; or smudged because it’s done across town with someone your factory contracted with. Get it? Good luck getting anyone to take responsibility for anything when you see it come back all messed up. And again, that’s on stuff they all specialize in.

So given our challenge, we went rustic. We went old world. Exotic. Mystic. We started with the aesthetic. What could you make that, if it arrived messed up, looked like that was intentional to reflect being handmade, or primitive, or of exotic origins? And how would that product relate to a new baby (which Wrybaby specialized in)? 

At this point in our own parenting adventure, we were past the “how will we keep it alive” phase and entering the “what will it be someday” phase. So, I don’t know, it became sort of a no-brainer to make the connection. What if we created a garment that told the baby’s future? It could come in a printed bag that was sealed, so you didn’t know the future until your opened it? What if we built it up to make people think the futures would be amazing and then they weren’t? What if they were kind of hilariously odd? Like, how you can wonder sometimes how anyone grows up to find their passion as a Shrimp Boat Captain? Or a Romance Novelist?

FINAL: The current product packaging, front and back. We’d added the grommet to give our stores more display opportunities. You can see how the printing on the front is a bit off-center (a bit too far to the left). If it was on an envelope or a box, I’d be pissed. But because we used a sewn bag, you totally forgive it.

FINAL: Clip the bag open and VOILA! Your baby’s future. Boom.

It all unfolded from there. We didn’t even test it. We just went all in. We developed a wood crate display for stores with tons of curb appeal. It’s made by a US company who is AMAZING, but still, their shipper dropped our palette and half of the crates splintered, cracked or flat out broke. DIDN’T MATTER! In fact it made them better. They looked like they were just thrown off a boat from Cambodia.

The product itself is a little complicated to explain, being so unique. It makes a bit of heavy lifting for the little muslin packaging, but here it is: Mysterio predicts your child’s future on a t-shirt. There are 12 possible futures (which, btw, we change up every year) and each future is sealed in a muslin bag. Clip open the bag to reveal your baby’s future. 

In 2005 people weren’t very trusting that the futures wouldn’t be something stupid, dirty or terrible. So, we listed all 12 futures on the lid of the display crate so customers knew what they were in for. Eventually, we put the futures on the back of the bag (for reasons I mention in another article.) We succeeded in creating an amazing baby shower gift that was memorable because of great suspense and theater it created at parties. And talk about having a keepsake for that child to discover decades later when they really achieve their career goals! Creative moms-to-be have even used Mysterio Tees to let their husbands know they’re pregnant. Boutiques around the world found that Mysterio customers became steady customers, as Mysterio became the proven go-to baby gift. One boutique told us that Puff Daddy sent his personal chef (why the chef we’ll never know) to open all the Mysterio’s in the shop until he found Criminal Mastermind. He paid for everything he opened and left with his prize.

FINAL: Mysterio’s money-back guarantee along with some product extensions. His deluxe Keepsake Chest, his picture book, and even little freebie goodies like a papercraft Mysterio you can consult in times of indecision.

Over the years we’ve tinkered with Mysterio here and there. In the beginning all you had to do was pull the string to open it, but too many people just opened them in stores until they found one they liked. So now you have to cut it open. We added a silly guarantee the your future will be accurate by the time they’re 70 (and even still there’s a ton of impossible legal stipulations). We even released a limited keepsake box full of games, an inspirational book about Mysterio, his t-shirt and even a paper craft doll Mysterio doll to guard your child’s aura. Mysterio continues to delight, and I’ll be sure to update this post soon. He’s got some new, amazing products in the works as I write.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Not Destroy a Baby.

Strategy > Safe Baby Handling Tips

Are you a parent? Let me tell you, it’s terrifying. Scary at the least. If you are one, you know what I’m talking about. You’re so nervous and excited and, well, clueless. Because if it’s your first, you have no real idea what you’ve gotten yourselves into. And that’s a fact that becomes more and more clear as you careen toward your due date. When Kelly and I were expecting, I was just scared. She was terrified.

FINAL: The cover of the expanded version of Safe Baby Handling Tips. On the cover is a miniature, simplified version of another product I designed for Wrybaby – The Wheel of Responsibility.

When I was 14, my parents decided they missed being parents (of really small, helpless people). So, they had my brother Josh. Then my sister, Lindsey, three years later. So being in middle school through high school with a couple of babies in the house would prove really helpful to me as a soon-to-be-dad. I knew how to feed and burp a baby, change diapers, and all that jazz. Meh, just like ridin’ a bike. I was in no way emotionally prepared (and who is the first time) for the shock of full time responsibility, but at least I had some exposure in the field. Kelly had none.

We did all the things you do as expecting parents. We read scary articles online, we bought books that were thick and boring, or thick and scary. We were the first of our hipster advertising friends to have a baby, so they were, hilariously, no help at all. We went to baby care classes, and to the requisite Lamaz classes. And finally, our hands about all wrung out, Kelly went into labor and everything changed. 

 Sorry, changed for the better, I mean. Kelly and I soon discovered a few important truths.

1. Across the span of human history, all new new parents feel the same

2. Caring for a baby is difficult, but it’s manageable and only gets easier with time

3. You’ve got to be a fucking moron to really mess this up

REVIEWS: Our Amazon reviews are hilariously amazeballs.

TRUE: The only foreign translation of Safe Baby Handling Tips – German. Take a look at that title on the cover! Hahahaha. Do I have to tell you I had nothing to do with the layout? So bad!

That last point, especially. That’s where Safe Baby Handling Tips came from. Look, as long as your intentions are good, and you’re a somewhat stable person, you really aren’t going to mess this up. At least not in the beginning. Oh, you’ve got all the time in the world to unintentionally destroy your child emotionally. But in the first year? Nah. You good.

We’d conceived (see what I did there) the concept of these “handling tips” about a week after bringing our new son home. Each illustrated tip was printed on a newborn item: a onesie (Playing with Baby); a hooded towel (Drying Baby); a diaper cover (Checking Baby’s Diaper); you get the idea. It’s very simple. Each scenario shows you a common parenting activity and what kind an absolute idiot you’d have to be to mess it up. Sort of gives you some perspective, no?

Anyhoo, we were in Wrybaby’s booth at the New York International Trade Fair when a couple of reps from Running Press strolled in. They asked me if I had any more of these tips to fill a book. “Of course!”, I said. I didn’t. But I sure did a week later when we sent them the packet of illustrations that would eventually become Safe Baby Handling Tips.

To date, Safe Baby Handling Tips has sold over 120,000 copies. It is also well reviewed on Amazon. The book has been translated into German because if anyone knows anything about comedy, it’s the Germans. And the illustrations have become an stubbornly enduring meme on the internets much to our pleasure and dismay.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Describe Something That’s Never Existed.

Strategy > Product Description

VersaMe made an early-education wearable that would count the number of words a child heard throughout the day. Not WHAT the words were, mind you. It just counted how many of them there were. Parents would get detailed data in almost real-time about how many words were said, and when. So, what would you call that? A word counter might be your first thought.

Now think of a device that counts your steps. A-ha! Easy, right? A Fitbit or, step counter or whatever. Tons of them that exist. But you already know, after decades of education from various sources, that exercising is good for you. Even walking adds benefits to your health. So, steps x healthy = the more steps the better. Done. Good job.

WHAT DOES IT DO? So small, so cute, so frustrating to describe! AAAAAAHHHHUUUGHH!

But the vast majority of people don’t know why more words are good for your baby. When I started working on this, the best way to get people to understand the product (once you established it was a wearable for infants that improved Junior’s educational potential by counting the words he heard) was to say, “It’s like a Fitbit for words.” You could literally see cartoon lightbulbs go on over people heads.

But that’s no way to brand a product. You can’t rely on another brand name to describe your product no matter how different an industry it’s rooted in. This is a really stupid, hard problem. It starts to sound like a really mean logic puzzle when you get into it a bit.

Wearable Word Counter - Doesn’t explain the fullness of the system (hardware, mobile software, benefits)

Advanced Early-Education Wearable - Doesn’t say what it does.

Early-Education System - Well, it’s more than a word counter, but again, not very descriptive.

Wearable Word Tracker - Sounds like it keeps track of which words a baby hears

Also, the Starling didn’t record the words a baby heard. It literally just counted them. So words like tracker were verboten.

FINAL: Where we ended up on the redesigned packaging – complete early education system. Which was super accurate, but still a clunky mouthful.

This kind of technology never existed for everyday consumers, so they had no point of reference to lean on to understand it. In the end, the closest I got was to describe it as an early-education monitor. And I thought that was SUPER close. After all, you use a sleep monitor to be sure your baby is sleeping enough. Why wouldn’t you use an education monitor to tell if your baby’s learning enough? I’ll always wish we had more time to reconfigure in this direction to see how this would have done. Never underestimate how hard it is to sell something no one has ever seen before. And know that the only solution involves repeated education, and time. And lots of both.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How Honesty Isn’t Always the Best Policy.

Strategy > Sales

Before I came on board, VersaMe, makers of early education technology, had brought on an expensive big box rep group with great credentials. Turned out they sucked for lots of reasons, but they managed to arrange a phone call with a buyer form Barnes & Noble while I was in California and so I took the call with co-founder and CFO, Nicki Boyd. We did our thing and at the end, the buyer was still on the fence when she asked, “Are you going to be at ABC next week?” “Of course we are,” I said. “I’ll get you the booth number later today.” She said, “Fine, I’ll come by your booth Friday afternoon at 2 to take a closer look at the Starling.” We hung up the phone and I looked at Nicki and said, “Guess what? We’re going to the ABC show.”

ABC SHOW: Mmmmmm. Vegas convention center. Soak it in.

Of course we had NO plans to go to ABC. Nicki didn’t even know what it was. But I did. ABC is the huge annual, baby gear trade show in Vegas for wholesale buyers big and small. I’ve done ABC multiple times in the past for Wrybaby. Booth space typically starts at around $5,000 for the three and a half day show. That doesn’t count your airfare, lodging, and food. Nor does it include what it costs to have a decent presence there. And if your product is a high-tech baby gadget, don’t even go if you’re only going to use what they supply you for $5K, $10K, or even $15k: plain industrial carpet; two folding chairs; dark blue fire-retardant curtains as your walls; a plastic trash can; and a white plastic sign hanging from the curtains with your company name and booth number printed in Helvetica Regular. No, you’ve got to either spend $$$$ or $$ and be clever. We had to do the latter. Because this was a one off show for us. Of course we wanted to be in a big box store, but at the time we were really trying to make a connection with consumers on our own. We weren’t focused on a wholesale strategy. So it was worth the gamble to go and make our Barnes & Noble meeting, but we’d also have the chance of meeting other relevant big box buyers (Target, Buy Buy Baby, etc.). Not to mention all the indie mom and pop buyers.

ABC SHOW: Welcome to the show. Here’s what you get for all that $$$! Now to paint some lips on this pig.

This post isn’t about booth design. Because our booth ended up being the least expensive version of what it would take to pass for looking like we had advanced tech to offer, that we knew what we were doing, and that we had done shows before. All were important bars to meet for any exhibitor. OK, I’ve gone this far, so I’ll give you some quick exhibitor tips for going on the cheap. Get a pop-up display to use as your back wall and get a snazzy, eye-catching graphic wrap made for it. After 8 years of doing big shows twice a year for Wrybaby, I had never used a pop-up (I always had those spaces custom built), but for VersaMe I used monsterdisplays.com. They were affordable, fast, and the quality was great. Still, that solution alone is pretty lame. You gotta spice it up with furniture. Don’t rent tables and chairs from the show. It’s expensive and they look like shit. Find an IKEA nearby and go buy the small tables and chairs you need there. Also, if you’re going to display a product, get some shelving there, too. Oh, and some accent rugs for color. Then get an Uber and take it all to the convention center and start building. In the end you’ll have something that’s somewhat unique, eye-catching (if you bought the right stuff) and a step or two above being a basic bitch. Your booth neighbors will also not hate you.

ABC SHOW: A quick Uber to IKEA and we’re in business. A table set in company colors (YAY IKEA) for our big Barnes & Noble meeting (and whoever else we’d be talking to)!

Anyhoo, we made it there. Our lodging was an AirBnB apartment in a dingy mixed-use building behind the convention center, whose retail anchor was a psychic. The dark halls smelled strongly of heavily seasoned fried foods. It was amazing. We got our goods at IKEA, built them all night, arrived for the first morning of the show...and waited.

We made contact with interesting folks big and small (a lot of ABC is meeting buyers, then closing sales after the show). We also got to practice the pitch, refining it here and there for everyone who stopped (and there were a lot). Finally, the moment of truth – our Barnes and Noble buyer arrived. We went through our pitch as she stood looking looked at the display we’d set up. The Starling was out of its box perched in front of a pyramid of the packaging behind it. As I talked, I saw she was looking hard at the packaging. She asked a lot of smart questions, and then things went quiet. She was still looking at the packaging when she said, “I feel like It’s not ready yet. Let’s stay in touch.” She thanked us and she was gone. We’d taken a chance and it didn’t pay off.

ABC SHOW: Here are some very real, very terrifying things one could purchase at the ABC Show. Don’t ask me why. They were in a catalog I found near a trash can by the bathrooms. I wondered if this company also had a pending meeting with our Barnes & Noble buyer.

After the show, I followed-up with the buyers we met. Especially our Barnes and Noble friend. I wrote that it was great to meet her and I totally understand her assessment that we weren’t ready for prime time yet. In fact, I forgot to mention to her that we’d heard that before, and we were just wrapping up a redesign of the packaging. I was getting some final mockups next week, and when I did, I’d send some photos over to her. Of course, there was no redesign underway. So now I had a week (including the weekend) to redesign the packaging. I threw myself into a full study on the project and got founder approval. I’d still heard nothing back from the buyer, so I kept cranking. I printed designs and built fake boxes, photographed them, and sent them off to the buyer. Again, I heard nothing back. For weeks. She didn’t reply to my follow-ups. I was bummed. We took another chance and that didn’t work, either.

Three weeks later I got an email out-of-the-blue from Barnes and Noble. It was a PO from their purchasing department with instructions on how to register as a vendor. They wanted 500 units for a test run in a few stores. We did it! It all worked! Except, wait, was it because of the packaging? Because it would take time to print the new sleeves for reals and get 500 existing boxes unwrapped and repackaged. I wrote to ask if they expected the new packaging. I wrote everyone – buyer, purchasing, underlings, interns. No one would get back to me. So, we shipped the order in the old packaging.

I wish this story ended with something cool, like, “They sold out in minutes and the buyer took us out for a fancy dinner and we swapped stories and laughed all night long”. But what happened is usually what happens when you’re a small business working with a behemoth. We heard nothing. As a vendor you get sales information every week. Or at least you’re supposed to. We didn’t for a really long time, so I wrote to everyone in the organization to fix it. Finally, months later, I got a spreadsheet from them and the total units on hand were incorrect, and sales were listed as none. We asked which stores they were in, and they couldn’t say. After a while, I had to turn my attentions elsewhere. About 6 months later I got an email from Barnes & Noble’s purchasing dept. They were planning a reorder, and they wanted to know if we had enough units in stock. I couldn’t believe it. I wrote back again and again, saying yes – we were ready to go. Then I got an email alerting me that there was a new buyer. So I called her to say we were so excited to supply her with more Starlings, and she said, “Oh, we have no intention of ordering more Starlings.” I never heard from them again. And that, my friends is how most big box adventures end with a 😐.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Market a Product No One’s Seen Before That Solves a Problem No One Knows About.

Strategy > Branding

OMG the world needs this early-development technology. I’m dead serious. But even though this revolutionary wearable looks simple, how it works is actually pretty complicated. And did I mention the results aren’t immediate? (Just wait, I’ll get there). But one thing is absolutely clear – the result of using this technology means your child will get a substantial educational head-start over his or her peers. That head-start begins in infancy, and keeps distancing your child ahead of others for life.

PRODUCT: This is the Starling. So tiny, so cute, so powerful.

FINAL: One of the first things I made at Versame – a 6”x9” two-sided handout for parents touting the Starling’s benefits.

The great advantage of doing what I do at this point in my career is being able to choose the projects I work on, and the people I work with. I really liked the people at VersaMe before I even knew about the product. Chris and Jon, two of the company’s founders, contacted Kelly and I out of the blue. They had left Silicon Valley like we did, and now lived just a couple of towns down the I77, in Huntersville. They explained that they were fans of our parenting board book, Safe Baby Handling Tips. In fact, the bit about Playing with Baby was one of the early slides in their investor pitch for a startup they were launching with a third partner, Nicki “The Money” Boyd (the nickname I gave her). Nicki controlled the finances and managed the development team back in Redwood City, while the rest of the team worked out here in NC.

BEFORE AND AFTER: The original packaging on the left didn’t communicate the product or it’s value. My redesign on the right led with the value proposition and steadily unfolded the whole story in easy-to-digest snippets.

Kelly and I met Jon and Chris for coffee and they explained what they were making. They had a passion for early education and learning (it ran in their family). They knew that the education system was not only broken, but historically broken and getting worse. From studying years of scientific research they concluded the only way to nip the problem was, literally, in the bud. They sought to jump-start the learning process as early (and as correctly) as possible. This was the problem they worked on at Stanford and they already went through a successful round of funding. The hardware and development infrastructure was built, and they were about to launch on Kickstarter. The three had a lot of the planning done (and it was good) but they asked us on to help them out with tightening up the branding and early messaging. That’s when we learned all about the Starling.

The Starling was a beautifully designed, high-tech wearable for children 0-4 years old. When you clipped it to your child’s clothes, the Starling would count every word spoken to your baby throughout the day. It did this in virtual real-time, without recording, and sent the data to your phone with beautiful graphics telling you how many words your child heard that hour, that day, that month, that year. It let you set word count goals to challenge you every day. Anticipating how hard it can be to carry on a one-sided conversation (Chris and Jon were also parents), the app gave you fun daily prompts to help you keep talking to your baby at every occasion - in the car, during your afternoon run with the jog stroller, at bedtime, etc. Feeling competitive? There was even a leader board that you could use to see how much quality engagement you gave your child compared to other Starling parents. Amazing, right?

I bet I can guess what you’re thinking right now. “Why?”

Why all this technology to talk to a newborn? It’s not like I’m NOT going to say anything to my baby, so why all the extreme fuss? You’re not wrong to think that. But here’s a big fact – the more words you say to a child from 0-4 years old, the more likely they are to reach their full potential. And the “to” is super important. You can’t just talk “at” your child, like over your shoulder while you’re doing the dishes. No, doing that doesn’t work the same way. Think reading, with the child on your lap. Or telling a story while making lots of eye contact. There you go, that’s the right stuff. It’s about engagement. Feed a child’s brain enough words like this and soon you’ll find yourself with an early talker. Then while other babies are still learning to talk, yours is busy learning to read. Get it? And while other people’s kids are learning to read picture books, yours is reading chapter books. This goes on for their whole life!

FINAL: For professionals who already understood the importance of verbal communication, I created this “bookshure” to introduce them to a powerful new tool – the Starling.

But understand this – doing all this talking with engagement doesn’t mean every child can grow up to be Einstein. It’s all about maximizing your child’s genetic (not economic) potential. If it’s only within a child’s genetic capacity to be average smart, they’ll get there faster and stay there for life. This can make a huge difference to a child’s quality of life, considering where they could end up without the benefit of this help. And I can’t stress this enough – I’m talking about  ALL children. Not just poor children. Or special needs children. ALL CHILDREN. (If you’re a parent reading this, please note your feelings right now. I’ll get to them later). 

Finally, dear reader, here lies the rub. Look how long it took me to explain the Starling to you and the problem it solves. My expertise in working with clients in San Francisco was taking really complicated concepts and making them dead simple for a consumer (best example here). I worked on the Starling for two years and what you read above is the shortest I think I’ve ever gotten the complete pitch. So as a marketer, here are your options:

1. Explain how The Starling works, and then explain why it solves an early-education problem you didn’t know existed

2. Explain how you need to talk to your baby as much as possible from 0-4 years old, and then explain what the Starling is and how it could help you do that

You can’t do one (explain the Starling) without the other (how early development works). 

The three founders had become early-childhood experts, for real. And their research scientist, librarian, pediatrician, speech language pathologist, mentors and partners were all in touch on the regular, keeping tabs on the Starling’s progress and correcting messaging when necessary so that everything stayed absolutely factual. We needed to look like experts, but not scientists. The messaging had to be intriguing, inviting and fun – but not misleading or fantastical.

FINAL: A one-sheet for interested schools to get a little more detail on how the Starling can help their mission.

The Kickstarter launch was a success in that it did what we needed – raise as much awareness as cash. (As I said, VersaMe was already funded by an investment group). Our mailing list blossomed. Sales started coming in. But that’s when the real work began.

I’ve worked on big tech in San Francisco. A lot. Sun Microsystems, Borland, Sybase, Veritas, Dell, Adobe, blah blah blah. That’s not including all the dot coms. I was there for the first big boom, and the first big bust, working freelance for almost every agency in the City. Startups are different. It’s EXACTLY like in the show “Silicon Valley” (the first season, anyway). It’s crazy and confusing and exciting and hilarious and scary and frustrating and fun as hell. You’ll NEVER pack more work into a shorter span of time than when you work for a startup. Because even though we were focused on who we were, and which audience we were talking to, we were saying it all - in every conceivable way. And we had practically no budget to do it with. Even though there was $10M in seed money, you gotta watch like a hawk how you spend it (right, Nicki?). Because it’s only going to last so long. So we were begging, borrowing, and stealing while testing the messaging multiple time a day, every day, everywhere. And once we saw progress in any direction we’d run after it full speed.

There’s no way I can ever tell you everything we did. It was so much! But one of the first things  was to use everything that inspired the creation of the Starling to build a giant online resource center for new parents, filled with published studies that prove the benefits of direct, verbal communication. Then we published articles and how-to’s on our blog everyday giving tips on how (and why) to maximize your baby-talking skills. Our newsletters were going out weekly to new parents, filled with communication tips and info on developmental milestones. I found out that the founders had invested in a HUGE AdWords ad buy that included a lot of YouTube videos. I had two weeks to deliver finished product and there was nothing in the works. We set up tents in shopping malls and Nicki and I did the ABC show in Vegas (to have a meeting with Barnes & Noble, who said no, then inexplicably sent us a huge order two weeks later). We got into a hipster tech showroom in Silicon Valley. I totally redesigned the packaging. I made an online school for new parents. We developed a custom Reading App that you could use with the Starling. We hired influencers on social media. We created a mobile app game based on the Starling. We brought on a respected social media agency to give it a go. We. Tried. Everything.

WORK: And lots of it! This is probably about 2% of the things we did to position, explain, and sell the Starling. Clockwise from top left: Dumbing it down, we created multitudes of info-loaded landing online campaigns and landing pages, we created and ran an online school, we sent the founders to present at indie book stores, parenting groups, schools and libraries. I made a Starling Honors program for little students, we made an educational mobile game, we tried multitudes of simple online campaigns and landing pages, we gave away free information (so much free information), we changed the whole website, we started marketing the platform the Starling was built on, and we developed ridiculously complex email newsletters and campaigns.

Nothing worked. At least, not on the level we wanted it to. It was just too much for people to wrap their heads around. Most thought it was a great product...for terrible parents. And of course, THEY were all excellent parents. There’s actually a study that exists which found 90% of parents thought they were parenting in the 5th percentile of awesome parents. Which, of course, is mathematically impossible. So we pivoted to focus on Starling Partners – schools (public and private), libraries, speech pathologists, pediatrician clinics, non-profit organizations. Frankly, any group that already understood the importance of early learning. Most ended up being too outright dysfunctional, painfully slow to act, or too strapped for funds to make a difference to our bottom line. Our biggest success came from developing a program for libraries to loan Starlings out to patrons. We got ourselves into a lot of libraries but not enough, and not fast enough. In the end we had to stop. There was nothing left to try. This amazing technology is now in the hands of the scientific researchers who inspired it. They’re using it to further understand how we can make our children better, smarter, happier people. I’m 100,000% sure that someday you’ll see this product (or something like it) make a huge consumer splash in the future. Sometimes a good idea doesn’t make it simply because of something that no one can foresee or control  – timing.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Turn a Total Shit Show Into a Winner.

Strategy > Branding

Despite the title, this is the funnest (I know, but I made it a word) project I’ve ever worked on. A lot of what makes marketing great (and great marketing) is what happens behind the scenes. Like, how did we involve the client, the CEO, the employees in the process? Or, what obstacles did we have to overcome aside from winning the business? So read on and tell me...what was there not to love about this project from the outset? 

FINAL: The first salvo in a campaign designed to convince people to love the communications company they loved to hate.

Three town governments in North Carolina overpaid, substantially ($80,000,000), for a local communications company that was failing in every aspect of the word. The public didn’t get to vote on the action (which they surely would not have done). Nope, the town officials just decided to buy it with taxpayer bonds, and did it. The result was an incredibly bitter, prolonged public comeuppance. The public rallied behind “The government shouldn’t own a communications company!” and before long almost everyone in office was out, out, out. Everyone was replaced by angry electeds who agreed with the angry public that this cable company was bad, bad news. They all wanted out of the deal, but the damage had already been done. They were stuck with a financial burden they couldn’t get out of. That thing was called MI-Connection, with the MI being a lame combination of Mecklenburg and Iredell county initials that nobody, even to this day, can agree on how to pronounce – MY Connection or EM - EYE Connection? Oh, and even if you knew the initials, good luck finding the hyphenated URL. Sad Face Emoji.

But, incredibly, it was kind of an understandable decision to buy the thing. I mean, it’s not like it was done on a whim. Despite the three towns being about 10-20 minutes north of the banking explosion called Charlotte, and populating themselves at an extremely rapid pace, this area was severely under serviced. Heck, if Mooresville, Davidson, and Cornelius didn’t lay fiber and string cable themselves, no one else was motivated to do it. Even though there were three competitors in the market (Windstream, Time Warner, and Dish), these big out-of-town corporations just weren’t investing in this area. Honestly, why should they? So how else could a town (or three) attract residents and businesses so they can grow if they could offer Internet? Before they were (mostly) drummed out of office, the commissioners did one smart thing – they found someone with big telecom experience who could turn the ship around (provided he could stop it from burning even closer to the waterline).

BEFORE: What MI-Connection was putting out there before we cleaned up their act.

In stepped David Auger, CEO. David had incredible experience in telecom, was an ex-Time Warner executive, a marketing aficionado and a lovely man. Sharp as a tack, too. He had MI-Connection lay low for a year, advertising little, assessing the damage, and building a sharp, experienced Board of Directors. Now, here was his (and the town’s, after all they were the owners) core dilemma:

If no one subscribed to MI-Connection’s services (Video, Internet, and Phone), then the whole thing would collapse. So how do you make people love the communications company they LOVE to hate? 

My first meeting about MI-Connection was actually with the newly elected Mayor of Mooresville, Miles Atkins. The Town of Mooresville (TOM) was the biggest investor of the three in MI-Connection and Mr. Atkins was the one official who, as commissioner, was a lone voice against buying the business. For a whole year since the purchase, both the press and citizens scorched MI-Connection as an $80,000,000 socialist pariah. But Mayor Atkins had a different perspective. While he opposed the purchase, he could see that we were all stuck with it, no matter what. And by not using it to its fullest advantage, our three towns would not only be shooting themselves in the face, but also lose out on what owning a local communications company could mean to our communities. To his thinking (and it was smart), we all owned this thing – so let’s make the most of it. Mayor Atkins set up a meeting with David Auger and he gave us his perspective. In the year he’d been restructuring, there was actually good news. Lots of it. Mr. Auger was able to shore up the company and even quietly implement some programs to aid the communities who owned the company – free services to non-profits who helped local underprivileged families, free Wi-Fi for underprivileged local students, and more. Also, subscribership was up. The cable company everyone thought was a failure had begun to do better. Way better.

FINAL: We didn’t have to play by any rules but our own. So to convince people our story was worth hearing, we opened up a conversation via all outlets. The website got cleaned up, the ads were bold and in-your face, but communicating SO much better. I devised a template for the direct mail, too. Way more professional using nothing but what was there all along.

FINAL: Some more print and some online that was really fun to write. SUPER click-baity and led you to a landing page that would clear things up pretty quick (and encourage a phone call to MI-Connection).

Obviously, there was a communication problem (amazing how it’s always the culprit, right?) between the communications company and the public. From the outset, officials never conveyed effectively to the public why they were buying this thing. So once it was said and done, the nay-sayers were in control of the narrative. A year of zero self-defense didn’t help matters. What was needed was a little public education. Not subtle, but a giant baseball bat to the noggin.

We called the launch “Straight Talk”, which was exactly what it was. No false posturing, no flamboyance, no marketing speak. We listened to the positive things David and his team had achieved and telegraphed it all straight to the public with full page print, direct mail, local cinema ads, and local online banners every week for 13 weeks. MI-Connection launched out of nowhere with an incredibly tough offense. This local cable company that you, personally, have a stake in is not only beneficial to your life here, but doing rather well. The messaging was raw, compelling, steeped in common sense, and it was all true. And at that breakneck pace, the haters had a hard time trolling our positive, provable messages.

Design-wise, my hands were tied by the existing brand (and its terrible website, name, logo, etc. You can read about how we changed that here), but I was able to rework what existed into a clean, blunt instrument of education that was hard to ignore. This launch campaign ended up being MI-Connection’s steady messaging for 7 years of solid growth. That is, until it became profitable enough to get out from underneath the tainted shadow of the old brand. That’s where the real fun (and success) began.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 25 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Create a Private, Free Club That People Will Cheat to Join.

Strategy > Special Programs

We’d branded Downtown Mooresville and things were working pretty well. Their event schedule (Art Walks, Live Music, etc.) was bonkers (so many) and they kept people streaming Downtown, but shop traffic was still lagging. People liked the events, but didn’t really feel like exploring. We had to figure out a way to pull them into the shops, if not to buy, to at least bookmark Downtown for the next time they needed something. We also needed a way to figure out how many people were using Downtown on the steady already. Are the people at these events from across town? Are they from nearer by?

If you’ve heard me say this in another post, sorry (not sorry). It’s how I tackle assignments and I don’t think I can say it enough - When you try and solve a marketing problem, consider all the other problems around it. Focus, but stay open minded. Solve the problem at hand and then step back and ask, “Can this solution also help solve any of these other problems over here?”. If it can’t, well, maybe that ain’t the solution. I find more often than not, it can. People called the Downtownie Program a loyalty program, but it was much more than that.

FINAL: You’re entry point to become an official, card-carrying member of Downtown Mooresville – a Downtownie!

The best way to describe it is by how you’d experience it as a consumer. Say you’re at the Festival of Food Trucks. You’re waiting for your artisan grilled cheese sandwich when a nice lady in a bright orange Downtown t-shirt gives you a Downtown Passport. She tells you that when you fill in all 20 sticker spots in the Passport and mail it in, you’ll become a card-carrying, lifetime member of Downtown Mooresville – a Downtownie! You’ll get unique, special discounts whenever you show your Downtownie Card in participating businesses Downtown. It’s all free. Next time you’re in a business Downtown, just ask for a sticker. The nice lady then gives you a sticker to start you off. It’s got a little flag on it, signifying an event.

FINAL: Inside your Downtown Passport.

You finish your grilled cheese sammy and notice you’re in front of a big frame shop/art gallery. You see the Downtownie sticker on the door and walk in. You’re looking around when someone asks if they can help you. You say you’re fine, but can you get a Downtownie sticker for your Passport? The sticker they give you has a little shopping bag on it.

Before you leave that event you have 5 stickers - a flag, three shopping bags, and the fork and knife sticker you got in that little craft beer place (Restaurant). It was fun and you’re halfway done. Next time you’re Downtown you notice that virtually all the shops have Downtownie stickers in their window. You stop for lunch and see that there are other people getting stickers and the waitresses are handing out Passports with each bill. Before you know it, all your sticker spots are filled so you write in your info and mail it off to the Downtown Commission.

A week later you get a letter from Downtown Mooresville. There’s a personal letter from the Executive Director of the Mooresville Downtown Commission and a hot tip - the steakhouse is treating Downtownie diners with a free bag of their house coffee this week. Oh, and they gave you a window sticker for your car so you can flout your love of Downtown and identify your fellow Downtownies all over town.

FINAL: Your Downtownie card finally arrives!

You start using your Downtownie card, and find it’s sort of like a treasure hunt. The breakfast spot is giving Downtownie’s 15% off their famous Eggs Benedict. The sushi place is giving Downtownies a free Edamame appetizer. Even the insurance place is offering something special, even if it’s just a lollipop. All the merchants are in charge of their own Downtownie specials so some keep their offers the same all the time and some switch it up every season, month or week. You know who’s doing what each month when you get the Downtownie email newsletters that spotlight events and specials going on. Every Downtownie card was numbered too, and you read in the email that the shoe store picks a random number every week to win a free pair of socks. You ask yourself why it took you so long to discover Downtown Mooresville.

FINAL: Window clings Downtown tell you who’s celebrating Downtownies, while car decals help visitors show their love of Downtown Mooresville.

Easy, right? Wrong. Any Downtown director will tell you (with a small tear welling up in their eye) – getting merchants on the same page is akin to herding bi-polar tigers on crystal meth. It took a LOT of presentations, to both groups and one-on-one, in order to get everyone on board. And then it took even more hands-on education to get them all (and their staff) to use the system in their shops. But once it was going, it got going fast. My favorite part was when a restaurant owner came to me, really upset, and said he saw some people cheating by asking for extra stickers. He was so mad. But I laughed and told him, look, if people are willing to cheat at this free game by getting free stickers to join your free secret club, stop worrying. It means it’s working!

So what were all the problems this program solved?

• we found a way to get people to sample different shops when they were Downtown

• when the sticker books came back, we knew how many people really enjoyed being Downtown, who they were, where they lived, and what their email address was

• by the type of stickers in the completed Passports, we could see what they liked doing most Downtown - shopping, dining, events, services

• we knew what their favorite thing was Downtown, and what they wished was Downtown

• by keeping track when restocking merchants with stickers, we knew who was pushing the program the hardest and who wasn’t

• merchants felt like a cohesive unit for once because they all had something they could rally behind that didn’t take much effort

• for all you Downtown Directors out there, this is the best part. The Downtown Commission finally had visitor data they could use to get more funding from the town

You might say, jeez, why didn’t you just make an app? It’s a good point, but it wasn’t realistic for this client’s budget or the tech sophistication an app requires. And I guess that’s another good point to make. If a client cant afford a smart idea because it’s too fancy, complicated, or expensive, then give them the smart idea in a way they can use it. People forget, that’s a good chunk of what being a good creative is.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Fake It 'Till You Make It.

Strategy > Branding

Downtown Mooresville is a special place. Its charm (and untapped potential) lured us away from San Francisco when we were looking for better schools and a less hectic lifestyle. We took a look at Downtown, found an old home a block and a half away, moved, set up shop in the old telegraph office along Broad Street across from the old train depot, and quietly kept doing what we were doing back in The City. Only this time, with a freight train passing by and blowing its whistle every day at 1pm. It was so loud you couldn’t plan any phone calls around that time slot. It was awesome (not sarcasm). The old Downtown was only a few blocks long on Main Street, and wore charming but warehousy treasures over its shoulder along Broad Street, too. 

FINAL: The first thing we did was define Downtown Mooresville as, well, Downtown Mooresville. The final logo could easily represent Downtown’s railroad past, but also make sense with shops you’d find there (fashion, restaurants, bars, hairstylists, hardware, etc.), and event that would be held there. It had to play nice with everything you threw at it.

It’s hard to not meet people Downtown. Heck, most of them were neighbors as it turned out. One of those neighbors turned out to be Kim Atkins. She’d had successful career in the printing business and became a shop owner on Main Street. It didn’t work out. Rather than do what anyone would have done (curse Downtown and never return), she did the opposite and was elected the Executive Director of the Downtown Commission. Our boys went to the same elementary school and had become inseparable pals.

Downtown Mooresville was founded in 1873 along a rail line (yep, trains still use it!). In the 1960’s, Duke Power created the man-made Lake Norman while at the same time, the I77 was created to offer a faster way to motor to Charlotte down south, and Statesville up north. The lake was to the west of Downtown and offered about a jillion miles of lakefront property opportunity. The I77 freeway divided the town in more ways than one. Downtown was considered the poor side of Mooresville. Lake Norman (LKN) was where the money was. Hot-Cha!

BEFORE: Oh, there was clearly nothing happening Downtown when we started this project. Open shops had huge gaps of vacant, papered-over storefronts between them. That’s real bad for encouraging foot traffic and look at the mess. By code, closed businesses had to have their windows papered. So we had the idea to paper them with interesting facts about Downtown. It would pull people through to all the open shops, entertain and educate visitors, clean up the overall look of Downtown Mooresville, and cover up it’s vacancy problem. And, being black and white, it’d be affordable. So many problems solved with one easy solution!

BEFORE: The many brochures (and identities) of Downtown Mooresville, all in circulation at the same time when we started working with them.

Cut to modern times and it’s still the same. One side of Lake Norman has all the Red Robins, Super Targets, and Olive Gardens they can handle. While our side (I live in this part, remember) is a little weathered, but has all the heart and soul of what this town used to be. It didn’t help that Downtown was all but empty, lacking both shops and people. The most going concern though, was really going. Soirée was situated in a beautifully restored building in the center of Downtown and was a destination on any night of the week. The problem was, the few shops and business Downtown were never open when Soirée was pulling in the public. Worse yet, the town was so divided that (and I’m not exaggerating here), 85% of the fancy people on the Lake side didn’t even know Downtown existed!

FINAL: The first step – getting our house in order. With some selective photography we presented the Downtown we wanted people to see. All beautiful old buildings and historic charm. We dressed up Main Street with some handsome, attention-getting, hard-working street banners, nailed down our identity and made ONE exciting brochure.

Sorry. Lots of backstory, but it’s super important (especially if you’re a small town in a similar situation). Downtown was quiet, but not dead. They launched a VERY aggressive event schedule to get folks over the I77 to our side, but they didn’t really have a brand to hang it all upon. Some merchants were calling Downtown “the Dirty Mo” on their social media. Some called it “DoMo” (Downtown Mooresville). Messaging was all over the place and none of it was cohesive or sticking. So Kim asked us for ideas on what to do.

The first thing I recommended was nixing the idea of a clever name altogether. People didn’t even know there WAS an old Downtown in Mooresville. Calling it fancy things would just confuse the issue. It was Downtown Mooresville, so just let it be Downtown Mooresville. You can always make a fun nickname later. They brought us on for branding Downtown and the  next thing I did was lie through my teefs.

FINAL: Next it was time to promote Downtown as a destination. Clockwise from the left: 1. By working closely with the pubs we advertised in, we were able to create uniquely branded templates. 2. Our award-winning program to celebrate fans of Downtown Mooresville. 3. Our first piece of Downtown merch. 4. We created a photobank of amazing images that we could use to show folks what we saw in Downtown Mooresville.

Downtown was tired and mostly empty, but not dead. And with a roster of new events, we had to make it seem like there was a secret party going on over here that the Lake people weren’t privy to. In a nod to our railroad history, I designed a vintage/modern logo lockup with the tag line, It’s Happening Downtown. And that was the big lie. Sort of. It was GOING to happen, it just hadn’t actually happened yet. Operation “Fake It ‘Till You Make It” was in full effect. We started running monthly event ads in the local papers. We installed street banners, made bar coasters, put up signage at our local ballpark. We started doing spreads with an event calendar in the local magazines. We rebuilt the website. We got on social media. All the stuff you need to do before we got really creative.

FINAL: From 2009 to 2017 we’d spread the word about Downtown Mooresville. Clockwise from top left: 1. The website we designed for Downtown. 2, One of many posters we did to promote their crazy amount of fun events. 3. A magazine ad designed to introduce newcomers to Downtown. 4. One of many little quarter page newspaper ads promoting monthly events Downtown.

For example, we made calling cards for Downtown merchants and employees to hand out to other shop and restaurant owners whenever they happened to find themselves in a business they wished was Downtown. A bakery, a great Indian restaurant, that kind of thing. It said, “If you’re reading this, your business should be Downtown.” One the back was an invitation to call Kim Atkins to discuss retail opportunities. OMG, even if you weren’t looking to relocate, it sure made it look like shit was going down in Downtown Mooresville. Super buzz worthy, and it worked. Despite our launching during a recession (always fun), within a year, Charlotte was airing a live prime time news segment about Downtown’s revitalization. Finally, it really was happening Downtown. Lie turned truth.

We’d go on to make fun event posters, TV spots, and even more special little programs. Our custom-made Downtownie™ loyalty program would win an Innovation award from the State of North Carolina. Best of all, Main Street filled up. At its zenith, it reached 95% occupancy. Morning, noon, or night, people were coming to see what was Happening Downtown.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Turn Good Work Into Great Work.

Strategy > Branding

Stop right here. If you haven’t read about all the MI-Connection drama leading up to the complete rebranding of this company, you really need to catch up. Seriously, otherwise it’s like starting House of Cards from the middle.

FINAL: We had two objectives – look reliable and be local. The name, logo, and color palette were in charge of reliability. We even got a bonus graphic from the very definition of Continuum. The three color-coded services we offered are always seen looping effortlessly behind everything we do.

Caught up? Good. The tri-town-owned cable, Internet, and phone company, MI-Connection, was now doing great. The new advertising was doing well, subscribership was up, negative public opinion had all but subsided (except the die-hard trolls. Haters gonna hate), customer service had reached an all-time quality high and really, the only thing holding the company back was its old identity and all the baggage that came with it (see here). 

BEFORE: Look, I can’t knock this too much because I was the one responsible for cleaning this act up. Take a look at what it was before, for God’s sake. I got this brand cohesive visually, then spent years driving home the super tough messaging that this company was NOT public enemy #1. This hard work worked hard to give us the opportunity to take this company to the next level.

There was a different vibe afoot at MI-Connection and it needed to be defined. Kelly and I worked up some market research with the CMO to find out what the townsfolk REALLY thought about their community-owned communications company. I’ve never been a big fan of focus groups. I’ve been in plenty. It’s expensive and they’re so easily manipulated by whoever is running them (the company who wants positive feedback, the agency who wants the opposite or whatever, etc.). So we launched a sincere, straightforward email questionnaire campaign (nothing fancy, just a Typeform thingy) across MI-Connection’s service footprint, steeling ourselves for the prospect of most everyone either not participating or just trolling us. We were surprised (in a good way). We had an 15% response rate and while a few were ALL CAPS TYPING CRAZY PEOPLE, we got a wealth of feedback from our survey. 

RESEARCH: Welcome to the world of shitty communication company logos. On the left, our regional competition of mostly giant out-of-town providers. And us at the bottom left there. The longest logo and therefore the smallest logo in the bunch. Does it inspire faith in MI-Connection’s abilities? Nope. To the right I give you a smattering of what indie communications companies were up to across the US. Mostly a total shit storm except, in my opinion, ting and fibrant. And maybe Qnet. Clean and simple, sure, but seemingly reliable on logo design alone? Are they able to stand up against our list on the left? Dunno.

Ready for this? People didn’t care that MI-Connection was community owned. Despite the real promise that all eventual profits would be dedicated to buying more emergency services, playgrounds, etc., what people liked most was that MI-Connection was locally owned. Sure, the difference between the two is super microscopic, but it’s real. Because MI-Connection was owned by three towns, this made citizens share holders thus putting them in charge of how the company benefitted their communities. But they didn’t care about that (even though we were always super clear about it). Instead, they responded more positively to having a local alternative to the big providers, which MI-Connection was designed to be from the beginning. The other big takeaway from the survey? People also wanted to believe that their provider was capable and reliable (aka. Duh). We did extensive research into what other indies we’re doing to stand up to the big telecom companies. Turned out, not a lot.

FINAL: Is it just me, or does Continuum look more professional and reliable than Dish and Windstream? Not to be OFD (Own Favorite Designer), but doesn’t Continuum look at least competent in comparison to the other logos?

Next we interviewed employees – with no management present, just Kelly and I, and them. What were they up against? What were they frustrated with? What were their ideas for big and small change? This was super valuable because when all the research was said and done, we presented more than a mere identity to the CEO. We presented a whole new company that would solve the problems we’d discovered. The CEO was on board, and as we explained to the Board of Directors, you can’t just put a new name on this thing and hope people forget what it was. To change perception, you have to change reality. They agreed, but I’ll always remember the words of encouragement the Chairman of MI-Connection’s Board gave me after that presentation. After everyone filed out of the room, he shook my hand, and smiling, said, “Don’t fuck it up”.

PROGRESS CHART: Rebranding a communications company from it’s name to an intern’s email signature can be, um, intimidating. I made this simple chart so the CEO and the board could clearly see the path from start to finish. In every one of the thousands of presentations for each step, I’d use a marker to show where we were in the process. The far left is represents the 300+ names we’d whittle down to favorites, then to a few, then a winner. Then a ton of black and white logo ideas, color exploration, favorites, then final colors., Then we concept the materials with long lead times, while we explored fonts and taglines and stuff, and then on to advertising concepts and a final launch campaign. Everyone found this chart oddly comforting. Even me!

I built out a detailed plan of work and a timeline including the MANY presentations we’d have to make. We needed every commissioner, Mayor, Town Manager, PR folks, etc. to understand exactly why we were doing what we were doing (seriously, in the end we must have made somewhere around 35 presentations). We kicked things off with a broad naming exercise (about 300 name options), then narrowed that down to 10 to run by legal. That narrowed it down to 3 viable names that we presented on visual concept boards of how each name might be treated. Once we had a name approved, it was time to make it a logo. Remember, people want to believe their Internet provider is strong and reliable. That’s the job the name and logo had to do. A ton of more options, a dive into color palettes, and it’s all whittled down to one winner – Continuum.

BEFORE AND AFTER: Amazing how much a nice clean rebrand can improve a look, right? And it didn’t just make the fleet and the building look better. It made the people who work there feel better. Morale goes up, customer service goes up, business goes up. What’s that old saying about raising all ships? That.

There was still one big job left, and that was to make our strong, reliable name look local and friendly. For that we drew inspiration from a different company altogether – Jet Blue. Yeah, the airline. Same kind of problem, really, if you think about it. Reliable, trustworthy name. Fun, un-corporate language, clever amenities and friendly customer service. Lot’s of cool, branded little programs and lots of fun, light icons. And instead of using the same old stock photos of families laughing on a couch in front of giant TV’s, we’d reflect the real, local people who are answering the phones and installing your routers. Honestly, you couldn’t do this if your employees didn’t care, and these people did. It IS the south, after all.

FINAL: We launched featuring employees in all our communications along with influential citizens from all three towns. I like to call this Guilty by Association: “If very outgoing, visible, respected people from my town are not only backing this company, but also publicly endorsing this company, well, it can’t be all THAT bad.” It worked. Eventually we were able to just stick to the heroes of local customer service and let them shine.

FINAL: Some of the advertising featuring the folks who made the Continuum’s promise of excellent, local customer service a reality.

Finally, a tag line to wrap it all up with a bow. Kelly nailed it and I especially love hearing it at the end of every cross-channel TV spot we did, “We’re Local. We’re Limitless. We’re Continuum.” We set off a tease campaign a week early that made it look like a new provider was coming to town (more on that here), and on the big day we let the hounds loose with an education campaign for existing customers (we’re a new company now), and a proper launch to potential customers.

How did it end? Continuum ran this campaign for two years (at this writing it’s still going). In the first year they hired 6 more local customer care specialists and built out a bigger call center. In fact, it worked so well that the debt was starting to be paid down faster than anyone thought it would. Which is when they decided to sell it. Yep, they paid $80M for it and estimated they’d get $56M for it. They ended up getting $80M for it. I’d say it worked pretty well.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Be Creative for Creatives.

Strategy > Branding

It all started at the big annual toy show in NY, the International Toy Fair. I was there representing Wrybaby and started up a convo in the Wrybaby booth with a nice guy who turned out to be from American Greetings. I don’t even know how we got to it, but he mentioned that they were looking for a way to do something that I can’t write about here (ask me in person and maybe I’ll tell you). I said I had an idea that would work perfectly for that. After the show, I pitched my idea to his boss over the phone. He was the head of American Greetings Properties (AGP). AGP managed licensing for all of American Greetings’ legacy properties like Hollie Hobbie, Care Bears, Madballs, Strawberry Shortcake etc. But they also thought up lots of new stuff, too. They were creating properties to develop themselves or to pitch to companies like Disney and Nickelodeon, and that’s why they took an interest in our idea. It was really out-of-the-box. So the head of AGP loved what we presented and said he wanted to make this idea happen with us. He flew down to visit our office in Mooresville, then he invited us for what would be a super weird visit to the AG mothership in Cleveland (ask me in person and I’ll tell you all about it). Then he dumped us into a really shitty negotiation process with AG’s entertainment lawyers in LA where they continuously threatened to steal our idea outright. Super hardball shitty. I told the lawyers that they and AGP could, literally, to go fuck themselves and hung up on them. And then the AGP boss asked us to rebrand them. Well, first he asked us to design a fun corporate team-building program for the department. And then he asked us to rebrand them. How freaking weird is that!?

FINAL: The whole idea was based on the home page. An island fantasy land of AGP properties where all the dispirit characters could live in harmony. You can check out the website design deets and see bigger pictures here.

BEFORE: This was AGP’s home page when I was brought on. You can see what they tried to do from the start – create a fun-but-not-too-fun envelope that can hold variously styled characters from the 70’s to today (the properties slugged along as a slide show). So, done, right? Sort of. The problem was that it didn’t set AGP up as the creative all-stars they were. It was just a generic box of characters you either knew or didn’t.

And we did it. Which was even weirder. But all of the (very real) unpleasantness aside, it was a cool project and they paid us what we were worth <shrug>. Chalk it up to me always rooting for the underdogs, I guess. Which, despite all the success and billions of dollars they generated, AGP and the team that supported it deserved more respect. We got to meet all the crazy-talented artists and writers on our visit and they seemed like normal, good people. Remember, AGP might be pushing a lot of old brands, but they were also in the business of thinking up of a lot of new, exciting characters and shows. The problem was, when the studios saw they were hearing a pitch from AGP, they thought a couple of corporate grandpas would be shuffling in to show them some old Holly Hobbie shit. The AGP boss wanted to change that perception.

COMPS: Some (not all) of the ideas we presented in the first round to AGP. Each idea included whatever it took to get the concept across. So some ideas came tight with taglines attached. Some were just rough sketches. Clockwise from top left: 1. Freshen up the old characters and spice up the new by presenting each character’s personality in a modern way. 2. Incorporate the characters into a graphic envelope (the safest idea, just in case they freak out over the others), 3. Explore exciting new worlds with AGP. Visit planets and discover unique characters. 4. The world of AGP as an island inhabited by strange, sweet, wonderful, and exotic characters.

American Greetings, duh, already has a brand. We were just giving the one department a new look. We started calling it a “restaging,” because we had to use the AG logo lockup unmolested in anything we did. So the first thing we did was present a whole mess of concepts (from tight to super sketchy) to hang their new skin on. These guys were all artists (and all WAY better than me), so we knew that they’d get what we meant if we showed them loose drawings. We showed them all kinds of directions they could go to solve their problem (as we do for every project). For example, there was one idea about how creative the team in the department was, and all the crazy things that happened in their building on the steady. We’d do a lot of videos, social media (with a focus on Linkdin), email newsletters to the industry, etc. The employees would get a chance to be stars and use their awesome talents to help promote their common cause. I only mention this so you can get an idea of how different each idea was. What they chose was way different. The idea was to refresh the old stuff, pull the new stuff into the spotlight, and bring all the properties together as one. Instead of being the keepers of the old that sometimes had new ideas, AGP would represent a big fun world of full of creative ideas. We’d just take “legacy” out of the conversation altogether.

FINAL: Every pop-up on the AGP website, in every category, would include a strip of bright, clever, modern infographics. One trivia block in each strip would be animated, too, leaving the visitor with a ton of tiny positive impressions of how amazing these properties are, no matter how dated they seemed to you before.

FINAL: We pulled the map theme across everything from their massive trade show booth (back wall pictured above) to Powerpoint presentations. We also gave their team a host of logo lockups they could use wherever in the future. All predesigned and ready to go go go.

The final execution would all bloom (see what I did there?) from a new home page featuring a fanciful, illustrated map of an island filled with AGP’s properties. Visitors would click on any of the characters for a pop-up filled with info on that property along with its licensing opportunities. Kelly and I came up with a ton of fun taglines to support this idea, and they picked our favorite in the end – Happiness Happens Here. As they created new properties, we’d just add ‘em to the island. Once the site as approved and in production, I took the island I’d illustrated and pulled the concept through everything from their giant trade show booth to PowerPoint templates for presentations. The whole thing was modern, unconventional, bright and fun. Just the way AGP wanted to be thought of.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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