HOW TO DESIGN A BOOK TO NEVER SIT ON A SHELF.

I’ve designed and illustrated a handful of books like the silly Safe Baby Handling Tips, Mysterio’s cute picture book, and more. But this was the first book I was asked to design that was, well, an actual BOOK. Like, a book you could spend more than 5 minutes reading. It had more than 1000 words in it, for crying out loud! What made it even more special was that it was penned by my talented writer wife and partner, Kelly Sopp. Which I’m thinking might be how I was lucky enough to get this very different assignment? Maybe.

Kelly’s book is titled Hey, I Love You…and it’s beautiful, simple, and remarkably (you’ll appreciate the pun in a minute) unique. It was written to give couples practical marriage wisdom, along with an effortless way to exchange heartfelt words that need to be said, or unsaid, or aren’t said often enough. It’s different from any book in the Relationship and Marriage section of your last remaining bookstore for a lot of reasons. But the most brilliant reason is the way you use it. Any book can tell you what to say, how to act, or what 25 rules to follow to reach happily ever after. But Kelly’s book has a simple, built in system that, when applied, will literally keep dust from collecting on the book AND your marriage.

The final cover of Hey, I Love You…: Bookmark your way to a Remarkable Marriage by Kelly Sopp. We did over 30 covers for this, can you believe it? And they were all this simple and they were all in white, black, and this charming yellow. That byline on the front on white? That’s a removable sticker. The book is meant to be personal and we didn’t want people looking at marketing stuff every time they wanted to use it.

The final cover of Hey, I Love You…: Bookmark your way to a Remarkable Marriage by Kelly Sopp. We did over 30 covers for this, can you believe it? And they were all this simple and they were all in white, black, and this charming yellow. That byline on the front on white? That’s a removable sticker. The book is meant to be personal and we didn’t want people looking at marketing stuff every time they wanted to use it.

SO MANY WORDS! It was actually fun managing the typography. I hadn’t dealt with having control over this much copy for a while and it was so fun. Of course there more to this than this one spread, silly. Oh, and tabs. I was able to include finger tabs for each of the 5 chapters so you could find what you wanted to “say” really fast.

SO MANY WORDS! It was actually fun managing the typography. I hadn’t dealt with having control over this much copy for a while and it was so fun. Of course there more to this than this one spread, silly. Oh, and tabs. I was able to include finger tabs for each of the 5 chapters so you could find what you wanted to “say” really fast.

It’s so REMARKABLY easy (paying off on that earlier pun now): the bulk of the book is composed of bookmarkable sentiments that you can use to offer words of romance or encouragement to your spouse. Just find the feeling you want to share, pop in the supplied bookmark, and hide the book in a fun place for your partner to find. Under their pillow. On top of the coffee maker. In the fridge. Get creative! Every page is a love note to be left to deliver a soft, unexpected reminder to your spouse that you’re there and thinking of them.

But the book is especially helpful to any and every marriage because it accounts for reality. Everything’s not all romance, all the time. There’s a section for when you have disagreements and tough times. There’s even an array of thoughtful ways for you (or your spouse) to sincerely apologize for any discretion. In these cases, it’s less about starting a makeout session. It’s more concerned with getting you two discussing what might be out of whack in a kind, constructive way so you can get back to the makeout sessions.

Most of the book is like this. And this is how it works: “Oh, something is bookmarked for me!” (top right). “Awwwww!” (left) “AWWWW! (bottom right) Do I really need to tell you what happens next?

Most of the book is like this. And this is how it works: “Oh, something is bookmarked for me!” (top right). “Awwwww!” (left) “AWWWW! (bottom right) Do I really need to tell you what happens next?

This isn’t just a book to instigate cuddles. It’s got everything you’ll need during your decades together. Seriously. It can even help you tackle some pretty serious stuff. My article on doing the book illustration goes more into the challenges that…

This isn’t just a book to instigate cuddles. It’s got everything you’ll need during your decades together. Seriously. It can even help you tackle some pretty serious stuff. My article on doing the book illustration goes more into the challenges that posed to the tone of the book.

I’m not trying to sell you the book. If you’ve read any of my articles on strategy, design, marketing, and illustration, they all dive into this much background detail. Because no work can be evaluated by the work alone. That’s literally why they say, “You can’t judge a book by it’s cover.”! Because the cover may not reflect the spirit of the writing. I had a brilliant creative director tell me once that the fastest way to kill a bad product is with good marketing. It’s so true.

So when I got Kelly’s final manuscript, here were my take-aways:
Upbeat. WAY out of character in the genre (in a good way). Funny where appropriate and keenly adept at bringing a sensitive positivity and kind understanding to the serious bits. It reads like lavender scented, soft wool dryer balls. Romantic if you’re in that mood, comforting if you aren’t.

The book’s content was a complicated thing (the topic of marriage) broken down into its simplest form and delivered with a kind smile. So that was my direction. Get out of the way of the words and just deliver them, gently. The font is Abrade. It’s got, like, 1M variants and its Light version fits the tone of Kelly’s writing like a wedding ring.

All this is from the initial pitch to our publisher (Running Press). Pretty similar to what was published, no? Hahaha. It’s because we presented such a detailed, thought out vision of what this book could be. But there were some changes. (Clockwise) At first we thought it’d be really nice if the hardcover was cloth covered (instead of a book jacket). But that turned out to be too expensive (and in the end it was fine ‘cause it’d  probably get really dirty with use. This is a photo of the book I ‘shopped up for the pitch. The books visual language was thought out at the beginning, too. We even included a series of patterns to use and that was just for the endpapers. The HEY logo as so important that I did a ton of versions before landing on what we chose, here on that bookmark. And finally a ‘shopped image of the book where one might find a spicy sentiment waiting for them!

All this is from the initial pitch to our publisher (Running Press). Pretty similar to what was published, no? Hahaha. It’s because we presented such a detailed, thought out vision of what this book could be. But there were some changes. (Clockwise) At first we thought it’d be really nice if the hardcover was cloth covered (instead of a book jacket). But that turned out to be too expensive (and in the end it was fine ‘cause it’d probably get really dirty with use. This is a photo of the book I ‘shopped up for the pitch. The books visual language was thought out at the beginning, too. We even included a series of patterns to use and that was just for the endpapers. The HEY logo as so important that I did a ton of versions before landing on what we chose, here on that bookmark. And finally a ‘shopped image of the book where one might find a spicy sentiment waiting for them!

Alternate covers! So many covers. I mentioned we looked at over 30 subtle and not so subtle variations, but that didn’t even include versions of what shape the cover sticker was or what would be on the bookmark or what if the cover was cloth with an…

Alternate covers! So many covers. I mentioned we looked at over 30 subtle and not so subtle variations, but that didn’t even include versions of what shape the cover sticker was or what would be on the bookmark or what if the cover was cloth with an acetate jacket!? I don’t know if this is how much thinking goes into every published book, but it’s what goes into the ones I design.

This is where to keep this book. Everywhere. The best design aspect is the concept itself. That the couple who owns the book uses it as a fun communication device, passing it back and forth as desired or needed.

This is where to keep this book. Everywhere. The best design aspect is the concept itself. That the couple who owns the book uses it as a fun communication device, passing it back and forth as desired or needed.

I mentioned at the beginning that this was more of a “book-like” book than I’d ever designed in the past. It’s true, but it’s “more-than-a-normal-book” because of the interactivity baked into the concept. So even the writing of it was part of it’s design and I collaborated with my author from the outset. We divided the content into bite-size, intentional bits. We made it easy to digest. And the final layout is a natural extension of that.

The bookmarkable spreads are visually sparse to give the sentiments the attention they deserve. The lead message is positioned large as a sort of headline at the top left with an accent illustration above for colorful, emotional seasoning. At the lower right are brief, carefully chosen words of support, positioned to not be blocked by the supplied bookmark. Easy squeezy, light and breezy.

One of my favorite quotes is one that I cannot for the life of me remember so I’m going to go with something similar that I found on the interwebs - ”The definition of being good is being able to make it look easy” That was from one of the great thinkers of our time, Hugh Jackman. I happily did over 30 cover designs for this thing to be sure I got it right. Yeah, the cover is important, but 30!? Published authors, did you get 30 versions to consider? I also did 250 more illustrations than was called for (or paid for in the advance). I explain in my article about the illustrations that it wasn’t because I had to because I was married to the author. It’s just the book needed it. Which didn’t make it the easiest project I’ve ever tackled but it was just as rewarding in the end. Because I LOVE going the extra mile(s) for something (and someone) I deeply believe in.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How to Be a Whole Bunch of Different Illustrators.

Illustration > Stuf

OMG this was fun. But how can illustrating art toys, not be? I’ve written about how this brand was created (and why), and you can see how Stuf’s design process went. From an illustrative standpoint, I wanted to try some things I’d never done before: like try out a really minimalist modern style; or experiment with different materials. The idea was to make each Stuf theme seem like it was from a different artist, but what you see here is all me. :-)

ILLUSTRATION: Some of the concepts I drew up for the plush project, Stuf. All based on real birds and darned if I can remember who that cute fella in the bottom middle is. Anyhoo, the idea with Bird Stuf was that it’d be super modern in the style of…

ILLUSTRATION: Some of the concepts I drew up for the plush project, Stuf. All based on real birds and darned if I can remember who that cute fella in the bottom middle is. Anyhoo, the idea with Bird Stuf was that it’d be super modern in the style of Charley Harper.

ILLUSTRATION: Circus Stuf was probably the most challenging and the most fun because of it. I really wish I did the acrobat. I threw the Ringmaster doll photo in so you can see how the flat illustrations translate to the Stuf dolls. And below is a f…

ILLUSTRATION: Circus Stuf was probably the most challenging and the most fun because of it. I really wish I did the acrobat. I threw the Ringmaster doll photo in so you can see how the flat illustrations translate to the Stuf dolls. And below is a fake Photoshop job I did to test a two color version of the Big Stuf Elephant.

ILLUSTRATION: The march to the final Big Stuf Robot. I didn’t think anyone would remember punch cards. So sad. Hahaha.

ILLUSTRATION: The march to the final Big Stuf Robot. I didn’t think anyone would remember punch cards. So sad. Hahaha.

ILLUSTRATION: This was a round I considered for International Stuf. With, of course, each figure representing a country. I couldn’t help but think of Mary Blair when doing these.

ILLUSTRATION: This was a round I considered for International Stuf. With, of course, each figure representing a country. I couldn’t help but think of Mary Blair when doing these.

ILLUSTRATION: Pirate Stuf was entirely different from all that other mod stuff. It begged to be rough and sea-faring. And the back of each was an hilarious character trait. The guy with the mutton chops is Curly Pete and he was the only one “who kno…

ILLUSTRATION: Pirate Stuf was entirely different from all that other mod stuff. It begged to be rough and sea-faring. And the back of each was an hilarious character trait. The guy with the mutton chops is Curly Pete and he was the only one “who knows where the treasure’s hid”.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How a Simple Plan Can Go So Wrong, and So Right.

Design > Product

I know I say this a lot, but making things is hard. There are lots of moving parts to get right, no matter what it is. If you’re a small business, you’re likely struggling to bring it in for a manufacturing cost you can afford, and with a retail price your customer can afford. Not to mention, I’ve had a lot of things come from the factory damaged (it happens) which is a double whammy because you have lost capital plus lost sales opportunity. Because of that, I’m always looking for a way to make things that would eliminate the likelihood of disaster, or to roll with it (like Mysterio did).

I decided on a plush project. It would be one form factor; two different sizes. It would have a flat front, a flat continuous side panel, and a flat back. It’d be made of canvas, filled with fluff and a layer of beans at the bottom so the doll would stand on its own. Easy, right? The fun part would be designing characters on this plush blank canvas. I’ve always been a big fan of art toys. Take Frank Kosik’s Labbit series or the Dunny characters, for example. So smart and simple, and endlessly fun. I’d call my art plush project, Stuf.

FINAL: This is the plush line I created called Stuf. Simple dolls with bean bases (so they stand on their own). Art toys that kids could use as playthings, puppets, or pals. Simple, clean, bright, and fun.

FINAL: This is the plush line I created called Stuf. Simple dolls with bean bases (so they stand on their own). Art toys that kids could use as playthings, puppets, or pals. Simple, clean, bright, and fun.

EARLY: I hit on the shape I wanted for all the Stuf dolls to share and here’s a little peek at some of the sketch work. I made paper models (complete with fill) to see if they had the physical presenceI wanted them to have. Yeah, I’m weird that way.…

EARLY: I hit on the shape I wanted for all the Stuf dolls to share and here’s a little peek at some of the sketch work. I made paper models (complete with fill) to see if they had the physical presenceI wanted them to have. Yeah, I’m weird that way. I started off thinking I just wanted to make really graphic little characters, but it soon grew to all kinds o possibilities.

EARLY: OMFG. I designed the simplest thing ever so I’d avoid any production disasters. What I got was the exact opposite. Look, I’m good at specing out product for factories (US and overseas).. I was thorough with the instructions for what I wanted …

EARLY: OMFG. I designed the simplest thing ever so I’d avoid any production disasters. What I got was the exact opposite. Look, I’m good at specing out product for factories (US and overseas).. I was thorough with the instructions for what I wanted (lower right corner). But if it could go wrong it did. The shape, fabric, color, structure…UGH. With my detailed instructions I even included the paper doll shot from above. They assumed I wanted puffy faces sewn on. < sigh >

I didn’t have a lot of money to invest in Stuf. And this plush wasn’t even something that fit with everything else I was designing for Wrybaby. So it was a creative experiment, for sure. I had to begin by getting manufacturing costs, and then from there, work out what I could do. For example, I’d initially wanted to make every doll different. Just create a lot of fun art pieces that would live under a brand story. Once the costs came in, Kelly and I figured we’d be better off creating a handful of Stuf “families” instead. That way each family could be a story, and the likelihood of success was higher overall. Why? Because if I created, say, 20 of one-off Stuf characters, what if people LOVED three and they sold out? I’d be stuck with 17 slow sellers and no way of re-investing in the three that worked. Get it? If you group families, there’s an incentive for people to buy multiple pieces in a family they’re drawn to. I’ll come back to this later.

Anyhoo, it worked out that we’d make 4 Stuf families. Each made up of 4 small dolls and one big Stuf doll. You should see all the preliminary sketches I did (so many!). It was a blast, but I really wanted to make them all. The two deciding factors for the themes we went with were: current trends; and our instinct for what we knew would be attractive to Wrybaby’s wholesale clients. Pirate Stuf, Bird Stuf, and Robot Stuf were an easy leap for stores. We went with Developmental Stuf because it was a link to Wrybaby’s parenting wheelhouse. Think of it as a safety move. If the others didn’t work, at least there was a solid baby offering.

FINAL: A closer look at Pirate Stuf. I gave each pirate his (or her) own little character attributes for kids to build on. A parent once called me to say her son, who’s afraid of the water, found great comfort in his Shaggy Dan. Honestly, that alone…

FINAL: A closer look at Pirate Stuf. I gave each pirate his (or her) own little character attributes for kids to build on. A parent once called me to say her son, who’s afraid of the water, found great comfort in his Shaggy Dan. Honestly, that alone made all the Stuf headaches worth it to me. Oh, and Pirate Sue really IS nothin’ but trouble! Hahaha

FINAL: Some Stuf dolls shared pattern on the back, but had extra credit on the side panels, like Circus and Robot Stuf. I especially like how the rosy=cheeked lion sits on a little performance pedestal.

FINAL: Some Stuf dolls shared pattern on the back, but had extra credit on the side panels, like Circus and Robot Stuf. I especially like how the rosy=cheeked lion sits on a little performance pedestal.

FINAL: We pulled everything along with Stuf’s clean “European art toy” aesthetic through to it’s website and retail packaging. We made plaques for each Stuf family that made them look so special on retail shelving. And later we’d even build wood and…

FINAL: We pulled everything along with Stuf’s clean “European art toy” aesthetic through to it’s website and retail packaging. We made plaques for each Stuf family that made them look so special on retail shelving. And later we’d even build wood and canvas backdrops for each Stuf family.

FINAL: Yep! I made Stuf backpacks! The funnest part was the side water bottle pockets. The Owl’s pocket said SEEDS, and the Circus Elephant’s pocket said…wait for it…PEANUTS! Of course. :-)

FINAL: Yep! I made Stuf backpacks! The funnest part was the side water bottle pockets. The Owl’s pocket said SEEDS, and the Circus Elephant’s pocket said…wait for it…PEANUTS! Of course. :-)

We’d thought of every little thing except one. That the factory would fuck us. Oh boy, did they ever. We were working with a liason in the states who touted Gap experience and pull with a factory who was rich with Disney experience. As simple as this project was, it was a complete shock when the complete Stuf shipment arrived and only 25% of it could be sold. Yeah. While the samples they sent for approval were great, the final dolls were misprinted, sewn terribly, and…grimy. It looked like they ran the fabric over with a greasy forklift before sewing them. Not to ruin the story, but it’s important to expect the best and plan for the worst. No matter how much you try to avoid trouble, it’s inevitable in one way or another. 

But as they say, the show must go on. We had to really make sure our sellable 25% s-o-l-d. So we kept to our plan and did something you’d think we would have rethought considering the circumstances. I’ve written about how we built a snooty art brand for Stuf to live under. It was like a high-end art gallery that was only open by appointment and never answered the phone or returned calls. Hilarious and, as it turned out, hilariously effective. Stuf would soon be sold in major art museums across the country from SF MOMA to NY MOMA (you can see the complete list here).

Stuf sold through that first terrible shipment and we were able to find a new factory to make a disaster-free second round. Encouraged by Stuf’s success, we designed Stuf backpacks and we added hand-made wood and canvas backdrops for playtime with each Stuf family. OMG, the trade show booth that I designed for Stuf is still one of the best booths I’ve ever done. But that’s a whole other story.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How to Give the People What They Want.

Illustration > Mysterio Predicts

I’m not Mysterio. Well, sometimes I had to be at trade shows. But I originally drew Mysterio with no thought of him being me. Some people also go to Zoltar, the mechanical mystic from the movie, Big. Nope. It’s funny that our collective image of exotic mentalists are all kinda the same guy. I’ve got that big, beautiful Taschen book of Magic and when you look through the history of magician-types, those guys are all doing the same look! For the branding work I did for Continuum (a communications company), I talk about avoiding cliches. But, honestly, sometimes you have to give the people what they expect if you want them to understand something. Oh, sorry, if you don’t know, Mysterio is a mystic who predicts your baby’s future on a little t-shirt. See? Totally appropriate and no way around it. I toyed with using a top hat instead of a turban, but he looked too Fred Astaire. Like he’d take your baby tap dancing.

FINAL: Mysterio…such a jerk. But being serious makes him believable. I didn’t really have a lot of reason to draw him outside his logo, but once in a while I needed him to have a body. You may say “lazy” but I thought it was funny to keep his logo h…

FINAL: Mysterio…such a jerk. But being serious makes him believable. I didn’t really have a lot of reason to draw him outside his logo, but once in a while I needed him to have a body. You may say “lazy” but I thought it was funny to keep his logo head exactly the same in any scenario. He’s so INTENSE! hahahah.

SKETCHES: In 2006 I started trying to figure out what Mysterio was going to look like. I distinctly remembering being bored in a trade show booth in San Francisco, so that’s why the three stacked sketches are so shitty. But that last one really seem…

SKETCHES: In 2006 I started trying to figure out what Mysterio was going to look like. I distinctly remembering being bored in a trade show booth in San Francisco, so that’s why the three stacked sketches are so shitty. But that last one really seemed to be the one, no? I remember I didn’t do that many before heading in that direction. The strip of heads up top was me working my way toward finish (far right). I’d never done shading like Mysterio seemed to demand (the etching style). It’s hard! Anyhoo, once I got to a finish I did there little extras for the packaging. In the beginning I softened Mysterio by saying he also sewed all the shirts himself.

EXTRAS: Once I got comfortable drawing in the Mysterio style, I started doing little extras here and there for customers. Here’s an early version of Mysterio’s origin story that I did as a free comic download. To the right are the Spirit Animals fro…

EXTRAS: Once I got comfortable drawing in the Mysterio style, I started doing little extras here and there for customers. Here’s an early version of Mysterio’s origin story that I did as a free comic download. To the right are the Spirit Animals from Mysterio’s free downloadable Cootie Catcher.

SKETCHES: Some early rough pencil sketches for Mysterio’s children’s book, A Future Just for You!

SKETCHES: Some early rough pencil sketches for Mysterio’s children’s book, A Future Just for You!

FINAL: Illustrated spreads from Mysterio’s picture book, A Future Just for You.

FINAL: Illustrated spreads from Mysterio’s picture book, A Future Just for You.

illust_mysterio_05.jpg

As the Joker once said, “Why so serious?” After all, it’s for a BABY. Exactly. I wanted Mysterio to look intense to add some gravitas to the thing. Look, imagine if he was some happy winking cartoon dude, it’d ruin the whole thing. The way he’s STARING, part of you has to wonder...will this prediction really come true? Also, this was made to be a baby shower gift. So it’s all theater when it’s opened in front of a party. Looks serious, ends up being ridiculous. Get it?

Still I had ideas on how to soften him up a bit. I had a whole backstory planned for him, like how he sewed the shirts himself and somehow imprinted the shirts with a blast from his eyes, but I never played it up. I once made a comic book about his origin story. It was an extra credit free download for a while at wrybaby.com. And, of course, I illustrated a children’s picture book about Mysterio’s powers. That really softened him up. I even brought him to life on Instagram for a while! Hahaha. In the end, I think I prefer him looking like his tagline description: Uncanny! Almost Scary!

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How Packaging Can Set the Stage.

Design > Packaging

Mysterio’s product is super unique. And as I mentioned, things people have never seen before are hard to package. Mysterio tells you your baby’s future on a little t-shirt. There are 12 possible futures (all party safe), and each is sealed up in this bag so that it’s a surprise when you open it. Back in 2006, I didn’t think I had to explain that last part – what with blind box toys getting more and more popular each year. But trust me, the average consumer STILL needs all of this explained to them. Sigh. I’ll share some business and behavioral lessons we learned as I go.

FINAL: Mysterio’s packaging had to do SO MUCH. Tell you what it was, what it did, what the possibilities were, what the guarantee was, where it was made, who made it, and even how to open the goddam thing,

FINAL: Mysterio’s packaging had to do SO MUCH. Tell you what it was, what it did, what the possibilities were, what the guarantee was, where it was made, who made it, and even how to open the goddam thing,

Anyhoo, that’s a lot of work for a little muslin bag! Which is why the whole front of the bag is the product description. The back? All support, no filler. Build up the experience while explaining the experience. We did this for another reason, too – the end user experience. If you haven’t been to a baby shower, here’s how it works. There’s a lot of games and chit chat and cake and such, and then everyone gathers around to watch the mom-to-be open her gifts. When she gets to Mysterio, she’ll likely read the bag out loud before opening it. Therefore, she’ll be explaining to everyone exactly what to expect while building anticipation. Show time!

And this is why, at first, we didn’t list the futures on the bag. We printed the on the wood display so that when Mysterio’s t-shirt was given, nothing would lead the giftee (or her audience) to think their surprise future would be more funny than aspirational. Good idea for the consumer, bad idea for our bottom line. Why? Because on our next reorder from the factory, we decided to freshen up the futures. But we still had a ton of displays. So that meant printing new lids for everyone who already had displays. Woof.

FINAL:And this is Mysterio’s packaging from way back in 2006. Lots of lessons learned along the way! This was when we tried to make the bag easy to open by just pulling the top string (big mistake) and relied on a lot of copy to get the story across…

FINAL:And this is Mysterio’s packaging from way back in 2006. Lots of lessons learned along the way! This was when we tried to make the bag easy to open by just pulling the top string (big mistake) and relied on a lot of copy to get the story across (big mistake; no one wants to read).

The first bag was also easier to open. On the first two rounds of production, all you had to do was pull a red string to open it (like a bag of charcoal or dog food). For dramatic effect, we wanted to make the opening act (see what I did there?) was as seamless as possible. We didn’t want to interrupt the mood we’d built up by having someone run off to find scissors, leaving everyone in awkward silence until they returned. This, however was a big mistake – for retail stores. Why? Because their customers were opening all the bags, searching for the future they liked the best. What the fuck is wrong with people? One store watched Puff Daddy’s personal chef do that, but at least he paid for all the ones he opened before he left. Anyway, we got tired of paying to re-sew all the bags closed. So now, you gotta have scissors at the ready to open it.

Speaking of construction, the pinked edges of the bag were designed to give it a roughness. Sort of an economical, controlled fraying. Oh, and while we always offered the wood display, some stores decided the display wasn’t worth the nominal fee and made their own thing (which usually translates to standing them up in a basket where no one will see them). Then they complain the shirts aren’t selling (which never happens), so they finally buy a display, and then they sell through their stock. But still, we wanted to give options. That’s why we eventually added the brass grommet up top. So if stores really didn’t want or have room for the display, they could at least hang it on a peg on a wall slat, and the front of the bag can do it’s job. Options are always good. It costs more to do, but didn’t detract from the product and it enhanced its sellability.

COMPS: Two bad ideas. Megastore Buy Buy Baby wanted to try Mysterio out, but didn’t want the wood display. That’s when we had to start thinking about alternate solutions. This on the left was the quick fix to make it work with inventory we already h…

COMPS: Two bad ideas. Megastore Buy Buy Baby wanted to try Mysterio out, but didn’t want the wood display. That’s when we had to start thinking about alternate solutions. This on the left was the quick fix to make it work with inventory we already had. Oh, and we felt like we had to dumb the paper hanger down A LOT for a mass market (which would still be true today). Workable, but I like the grommet we did later better. And on the right is a quick fix for our displays when we changed up the futures. Not a bad solution, but not an ideal long-term one.

Let’s talk about extra credit. I say, it’s for chumps. Here’s a good example. When we switched to scissor-open-bags, I wanted to add something to add some stability. It always sort of bothered me that the bag was so floppy and light. I know, it only held a tiny folded t-shirt, but still. I also didn’t want people cutting through the t-shirt while opening the bag (see, I was learning!), so I added a thick cardboard card with an outrageous guarantee. If Mysterio’s future wasn’t correct by the time the child was 70, you could return it for a full refund. Funny, but not to our lawyer. At least until I showed him the legalese attached to the guarantee:

*Claims must be submitted with original receipt and the allegedly inaccurate garment upon which Mysterio’s prediction must be legible. Substituted garments will void this offer (besides, Mysterio will know you were trying to trick him). Claims shall also include a facsimile of child’s birth certificate, complete grade school transcripts and college transcripts (if applicable). Please also include an essay by the child, in his or her own words explaining the circumstance of his or her failure to achieve the destiny predicted by Mysterio detailing any conflict of personal hopes and/or dreams. As all claims will occur in the distant future, before submitting your claim, please consult a psychic or other such mystic for information regarding Mysterio’s whereabouts. Reimbursement will consist solely of the garment’s original purchase price minus sales tax and minus any delivery fees Mysterio shall incur. If said fees exceed the refund amount, you will receive an invoice from Mysterio of the balance owed to him by you. Invoice will be payable immediately. Failure to remit payment will result in dream-state visitations to the claimant by Mysterio until the balance is settled. By reading this agreement you promise to see the futility in filing a claim and to realize that it’s perhaps easier to go ahead and just fulfill Mysterio’s prediction by doing what he said you’d do.

Fun little extra spice to add, right? Nah. It added a new vendor to production, drove up the manufacturing cost, and in the end I don’t think anyone really cares. Maybe it was just too much. Like a smart friend of mine is fond of saying, “It’s a joke on a joke”. Unnecessary. We’re heading into our 10th reorder of Mysterio shirts, so if you want one with a guarantee, you’d best order one now before they’re gone. Hahaha.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How to Expand a Magical World.

Design > Product

I’ve said before that your packaging is as much the product as the product is. This is another example of how true that is. If you don’t know, Mysterio makes a baby t-shirt that can predict your child’s future. Kelly and I had just published a children’s picture book about Mysterio and we were looking to expand his product line. Mysterio was always more of a gift for parents than a gift for baby. Sure, the baby got a shirt. But the parents, the baby shower guests and the gift-giver, all got a fun, memorable experience. So why not develop more experiences for them

FINAL: BEHOLD! Mysterio’s Deluxe Keepsake Chest! An expansion of the Mysterio infant t-shirts that predict your baby’s future. It was so fun to play in this sandbox from a design and illustration standpoint. Almost too fun. In the end I made way too…

FINAL: BEHOLD! Mysterio’s Deluxe Keepsake Chest! An expansion of the Mysterio infant t-shirts that predict your baby’s future. It was so fun to play in this sandbox from a design and illustration standpoint. Almost too fun. In the end I made way too much stuff for it. Made it a little hard to explain all the contents!

That’s where Mysterio’s Keepsake Chest came from. It was a deluxe collection of Mysterio’s baby shirt, his book, two fun games, a wooden top, and a paper craft. Over the years, customer feedback told us that people really did keep Mysterio’s shirts once their baby’s grew out of them. How fun to see if the future would eventually come true! So one of the games we developed predicted more specific events – Milestones. At the bottom of the box lies the game board and a heavy card filled with milestones. Spin the top and name a milestone. When it stops, it will point to the age at which the child will reach that milestone. Write it down on the card. Easy! The fun part is discovering that your child’s first haircut will happen at 58 years of age. Yes, all silly, good fun at a baby shower. Flip the game board over, and you’ll find that Mysterio will answer any YES or NO questions you have. Again, ask the question, spin the top, get Mysterio’s answer.

FINAL: SEE?! TOO MUCH STUFF! The tag on the outside had a list of contents (as brief as I could make it), but it still read like a novella. The game board that’s flipping up? That’s two games on one board. Of course it comes with a one of Mysterio’s…

FINAL: SEE?! TOO MUCH STUFF! The tag on the outside had a list of contents (as brief as I could make it), but it still read like a novella. The game board that’s flipping up? That’s two games on one board. Of course it comes with a one of Mysterio’s signature baby t-shirts and his new picture book.

FINAL: A close up look at the Ask-O-Meter! Think of it as a flat, paper, much sassier Magic 8-Ball. I’ve got one of these in our living room and we use it all the time to make YES or NO decisions for us. I like how a lot of the answers end up being …

FINAL: A close up look at the Ask-O-Meter! Think of it as a flat, paper, much sassier Magic 8-Ball. I’ve got one of these in our living room and we use it all the time to make YES or NO decisions for us. I like how a lot of the answers end up being sort of confusingly ambiguous/

FINAL: The flip side to the Ask-O-Meter is a fun way to record when your baby will meet their major development milestones. What’s so funny is how horribly wrong Mysterio’s predictions get. First Tooth could be at 51 years, for example. Hilarious.

FINAL: The flip side to the Ask-O-Meter is a fun way to record when your baby will meet their major development milestones. What’s so funny is how horribly wrong Mysterio’s predictions get. First Tooth could be at 51 years, for example. Hilarious.

FINAL: There’s even a little papercraft Mysterio that you can pop on a shelf to keep a mystical eye out for baby. I like the extra credit (which I always say is for chumps) of printing a back to the paper Mysterio complete with all the instructions …

FINAL: There’s even a little papercraft Mysterio that you can pop on a shelf to keep a mystical eye out for baby. I like the extra credit (which I always say is for chumps) of printing a back to the paper Mysterio complete with all the instructions reversed as well. And here’s a shot of me tying up a box to ship out. I’d do 100 of these at a go and it KILLED my fingers. The things you do for art.

I think my favorite part of the whole thing was the clever packaging. We stuffed the box with wood excelsior so it looked all wild and exotic. We even slid the lid closed to leave some of the curly fill sticking out because it looked so cool. And just like we did on his baby shirt packaging, we let the lid be pretty simple and straightforward. We used a paper tag to really detail all the info. But even the tag was cool because, as the gift-giver, you could clip off the contents part and be left with a nice gift tag to fill out. Then, the giftee could discover the contents on their own. Also, it looked WAY not-commercial that way, too. Oh, and to keep people from getting into the box in stores (I already learned they would try), I wrapped each one with heavy rope and fastened it tight with heavy black wire. It killed my hands (yes, I wrapped them all myself), but it was totally worth it.

When baby was too big for Mysterio things, the whole kit and kaboodle could be stored away in Mysterio’s handsome wooden chest. Someday, far in the future, the child would find it, and have a good chuckle.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How to See If People Like What You Make, Then Be OK If They Don’t.

Design > Product

This is really weird. But it was supposed to be, so I achieved what I set out to do. I’d been working on a lot of really fun but intense projects that all sort of ended at the same time, so I felt I needed to stretch my legs a little and do something for me. So I decided that thing was to make some fun stickers. The thought was that I’d make sheets of bizarrely themed stickers and then turn the best ones into postcard sets, and then canvas bags, and then...you get the idea. I’d take everything I knew about what gift stores are buying today and illustrate my own odd little brand to offer folks.

FINAL: The idea behind Mr. Dave’s Best Stickers in three photos. A sheet of weirdly themed stickers. Which you could peel off and put to equally weird uses to delight your family, friends and co-workers. A genius product that was way before it’s tim…

FINAL: The idea behind Mr. Dave’s Best Stickers in three photos. A sheet of weirdly themed stickers. Which you could peel off and put to equally weird uses to delight your family, friends and co-workers. A genius product that was way before it’s time.

FINAL: I was especially pleased with how the back turned out. Yes. I wrote the copy all by myself.

FINAL: I was especially pleased with how the back turned out. Yes. I wrote the copy all by myself.

FINAL: Oh, there were all kinds of topics. I could go on forever. But fate had different plans!

FINAL: Oh, there were all kinds of topics. I could go on forever. But fate had different plans!

Kids! Hahaha...I love kids. My friends’ kids all call me Mr. Dave (I live in the South, you know) and I think it’s hilarious so that’s what I called my line. I went for a retro look to offset the not-retro-at-all themes. Sort of a brand subterfuge to make people think they’re about to see something really sweet and wholesome and then it turns out to be stickers of cats pooping.

I put a challenge to myself to do, like, 30 full sheets to prove that the idea had legs. I wanted to make sure that I didn’t get bored halfway or feel like I was running out of ideas. That ended up being over 150 individual drawings! So I took 5 sheets that best represented the line and them printed in China on the cheap. I thought I’d test out the concept on Etsy while running them past a bunch of gift boutiques. I quickly found that, um, people don’t come to Etsy to buy stickers, much less stickers of run-over animals (see Roadkill). Great for the unique, bad for strange. Gift stores didn’t know what to think. Hahaha. It was a mess. I don’t know what I was expecting, but no one wanted any part of that shit. They didn’t get the topics or anything. And these are people who’ve known my sense of humor for years. One store asked why it was so old fashioned. What? So I got my stickers into a big box store. Well, one big box store. Cost Plus World Market. The one closest to my house.

FINAL: Actually, there was a sort of categorical plan. Knowing what I know about the gift and greeting card industry, I was able to focus on weird themes in distinct categories: Animals, Fashion &amp; Culture, Food &amp; Drink, Home &amp; Garden, an…

FINAL: Actually, there was a sort of categorical plan. Knowing what I know about the gift and greeting card industry, I was able to focus on weird themes in distinct categories: Animals, Fashion & Culture, Food & Drink, Home & Garden, and Health & Fitness.

FINAL: Oh, I also made postcards and posters. You can see more high-brow designs in the illustration category.

FINAL: Oh, I also made postcards and posters. You can see more high-brow designs in the illustration category.

Here’s what I did. I went in one day, found some items that were $6.95 (Mr. Dave’s MSRP) and took pictures of their price tags. I went home and printed out the tags and stuck them on the backs of 5 Unicorn Poop sticker sheets and 5 Dead and Dying Succulents sticker sheets. It was just days before Christmas, and World Market had a special little section for unicorn stuff (plush, notebooks, junk like that) and a special little collection nearby of potted succulents. Perfect places to surreptitiously drop my sticker packs and make a hasty retreat.

I returned the next day and found they were not only still hanging there, undiscovered by World Market Employees, but one of the Dead and Dying Succulent sticker sheets had sold! So I kept going back whenever I was in the neighborhood or needing more Hoi Son Sauce, and the selling proved to be slow going. After a few months they took down those special little displays. I thought that was the end of my experiment, but I found my stickers had simply been moved to another part of the store. I kept checking back periodically and was sorry to see that the savvy World Market shopper was really not interested in Unicorn Poop stickers. I hadn’t sold any. But there were only 2 left of the succulents. Yay? What’s weird is the stickers never made it to the Clearance shelves. I’d have been so sad if they had, but they just continued to be repositioned around the store. At month seven, I couldn’t find them anywhere and thought, “Oh, well, it was fun while it lasted.” But the next day my wife sent me a picture showing they’d been moved up to the checkout impulse racks – just three Unicorn Poop sheets hanging below the gluten-free gum and salted licorice from Norway.

FINAL: The great World Market experiment. On the left is where I left my Dead and Dying Succulents stickers and on the right the sad aftermath months and months later. Just a couple Unicorn Poop stickers left!

FINAL: The great World Market experiment. On the left is where I left my Dead and Dying Succulents stickers and on the right the sad aftermath months and months later. Just a couple Unicorn Poop stickers left!

I’m so sorry, I don’t think I have a point here. Hahaha. I guess it’s that when something doesn’t work, try and learn what you can from it and move on. Or make a quasi-illegal game out of it to keep yourself amused while you go on to the next adventure.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How to Cut to the Quick.

Advertising > Print

As of this writing, everything I’ve shared with you has been real. Real, and paid for, and real. Except this. But I love this so much I wanted to share it. This was a spec project that Andrew Tonkin (my writer partner) and I put together when I was working in San Francisco. There was a little niche newspaper in the East Bay called the Antique Journal. I love antiques and Andrew and I were looking for a client, so we approached them with this idea.

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They didn’t understand it. Which is fine. I don’t know why they didn’t get it, but then again, they aren’t around anymore and Andrew and I are. Anyway, everything about it was spot on and would prove over time (see Antiques Road Show) to be exactly on target. Antiques Journal was a trade journal. It wasn’t an interior design boondoggle like Country Living (even though, admittedly, they do feature a 2 page recurring section about value). The Journal wasn’t soft and sweet and nostalgic and Pinterestable. It was about money, baby. Antiques is a serious business, after all. And I guess that’s what I like about these ads. They boldly trash sentimentality to speak the buyers (or sellers) language. Andrew’s writing is just so good, I had to share it with you.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How to Make a Package a Salesperson.

Design > Packaging

If you’re an entrepreneur reading this, let me tell you – packaging is as much the product as the product is the product. VersaMe’s founders had the Starling itself designed to perfection. A powerful wearable in a sleek, cute little device. Even the Starling’s dock was extra-credit handsome. But the product packaging was made before any of the messaging was solidified. So it went the Apple route – sparse and simple. Thing is, the Starling’s tech wasn’t as simple as printing “iPhone” on the lid. It was actually really hard to even explain what the Starling was. In fact, we’d struggle for two years with what to even call it. After all, VersaMe didn’t have the luxury of making their product and being able to say it was finished. Far from it. There were still bugs being fixed like crazy, software updates being slammed through, overseas suppliers to keep on top of, investors to update, and all kinds of other important things going on. I noted this issue with the packaging when I started working on the Starling’s Kickstarter launch, but it wasn’t high on my priorities for practical reasons (it was only sold online initially). Remaking the packaging is expensive and time-consuming and really wasn’t what anyone wanted to hear just weeks before the big launch.

FINAL: Packed full of useful info about both the product and the problem it’s meant to solve for you’re little one. Oh, and the asterisk in the headline? We were always extremely careful to not overpromise the product benefit and instead of walking …

FINAL: Packed full of useful info about both the product and the problem it’s meant to solve for you’re little one. Oh, and the asterisk in the headline? We were always extremely careful to not overpromise the product benefit and instead of walking back such a statement (which was scientifically true and proven anyway), we turned it to our advantage by referencing the study and pointing people to learn more at the VersaMe online research center I had built.

Eventually we’d get feedback on the current packaging that would push it up to the top of my list. The buyer at Barnes and Noble looked at the box and said flatly, “It’s not ready yet.” And she wasn’t all wrong. The product was good to go but the packaging would never sell it without someone standing there explaining it to you. I went to our local B&N and took a ton of photos of where the box would live. I even even snapped a few existing Starling boxes which I placed on the shelves to show the gang back at VersaMe how they really got swallowed up. These are important steps that should A) be implemented before you even start sketching ideas for a package, and B) demonstrate to a client why their current packaging isn’t working.  We all agreed it was missing a lot of curb appeal so how could we compete there?

BEFORE: The Starling product was beautifully designed. But no matter how beautiful a product is, if it comes in a box, the box is also the product. And it needs to sell the product. The Starling box was simple and clean, but really didn’t communicat…

BEFORE: The Starling product was beautifully designed. But no matter how beautiful a product is, if it comes in a box, the box is also the product. And it needs to sell the product. The Starling box was simple and clean, but really didn’t communicate the importance and benefits of the product inside.

COMPS: Look, no one wants to redesign their packaging, no matter how much they know they have to. I started from the ascetic they wanted to achieve to begin with – clean and simple, only with a lot more info about what this special wearable is and c…

COMPS: Look, no one wants to redesign their packaging, no matter how much they know they have to. I started from the ascetic they wanted to achieve to begin with – clean and simple, only with a lot more info about what this special wearable is and can do. Even still, the best description we had for the thing that’s never existed was the confusing, “Wearable Word Counting System”. Because, still, what the Hell is that?

COMPS: The Starling’s value proposition was more compelling (at first glance) than “Wearable Word Counting System”. I added a lifestyle shot of an existing older-than-newborn baby to define the category and the big shocker of a proposition to attrac…

COMPS: The Starling’s value proposition was more compelling (at first glance) than “Wearable Word Counting System”. I added a lifestyle shot of an existing older-than-newborn baby to define the category and the big shocker of a proposition to attract any shelf-browser’s attention. Shown here are color and side panel variances.

COMPS: Yep, the back of the box. Everything had to work so hard and this was working the hardest. So many points of value for this product. Too much? Well, I don’t see how you could leave anything out with a product so full of important benefits.

COMPS: Yep, the back of the box. Everything had to work so hard and this was working the hardest. So many points of value for this product. Too much? Well, I don’t see how you could leave anything out with a product so full of important benefits.

It wasn’t just a matter of being louder or bigger, or more obnoxious and loud. The new package had to be true to our product, be informative, and be compelling to our audience. It also had to be inexpensive to produce and easy to switch out. Telling our story took a long time and was necessarily layered. So I went unconventional. I didn’t lead with an illustrative lifestyle photo of the Starling in action. If a picture says a thousand words, it still wasn’t enough to explain the Starling. Besides, they had already done that. I didn’t lead with a giant product shot (Pretty but what is it?), or our logo (no one knew who we were). Instead, I screamed our proposition – Loud and proud. If it took time to get people to understand the Starling, then I needed to get their attention first. Then I’d use bullet points, diagrams, eye candy, and short captions to educate them quickly.

In the end it worked. Kind of. For the Starling, typical rules of packaging just didn’t work, so I got to break them all – which was fun. Think of this the next time your project isn’t working the way it’s supposed to. Maybe you need to tackle it from a different angle.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How to Say Everything in a Small Space.

Design > Street Banners

Every piece I do has got to work its ass off, and the street banners for Downtown Mooresville were no exception. With street banners, you don’t have a lot of room. And it’s outdoor, so your copy’s gotta be super brief. Which made this an excellent challenge to support our Downtown message: It’s Happening Downtown. I’ve told you about all the events the Downtown Commission created to pull in traffic, but we also had to prove this wasn’t all about events. Downtown looked empty when I started working on it. There were BIG gaps between open businesses. Lot’s of newspaper covered windows, know what I mean? We really needed to promote the events, but also the business that were already there. And there were quite a few of them (you just couldn’t really tell). And that’s why I did what I did on these banners. I listed all the types of shops and services that were ready and available right this second. It didn’t hurt that Main Street is also Highway 152. So a lot of traffic is coming from somewhere else, going somewhere else. But what a great message for passers by, either on foot or in cars. Downtown actually has a lot to offer.

FINAL: The first round of street banner I did for Downtown Mooresville told a story up and down the street – Downtown is full of business!

FINAL: The first round of street banner I did for Downtown Mooresville told a story up and down the street – Downtown is full of business!

COMPS: This is an idea we presented for the second round of banners, when occupancy was WAY up and people knew there was fan to be had in Downtown Mooresville. In fact, we even had a joke campaign that mostly complained how there wasn’t any parking …

COMPS: This is an idea we presented for the second round of banners, when occupancy was WAY up and people knew there was fan to be had in Downtown Mooresville. In fact, we even had a joke campaign that mostly complained how there wasn’t any parking available Downtown.

FINAL: In the end we went with more festive, shorter messaging to reinforce the things you could do (and probably are already doing) while you’re Downtown.

FINAL: In the end we went with more festive, shorter messaging to reinforce the things you could do (and probably are already doing) while you’re Downtown.

After a while it was time for a refresher. Downtown had blossomed. In fact, things were booming everywhere in Mooresville. And that meant competition. Now, I’ve told you about the situation with Lake Norman. Well all those Mooresville shopping mall / apartment complex combos butting up against all those Best Buys and Applebees were vying to become the lake-side’s version of Downtown Mooresville. And, I kid you not, one giant development, just one exit down the I77, had plans to rename their micro-city from Langtree at the Lake to...wait for it...Downtown Mooresville. Ehem, but fuck them. Needless to say, that didn’t go far. But we did see the need to claim our rightful ownership of being the Heart of Downtown Mooresville. And so we did. :-)

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DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How to Make Everything Come from One Place.

Design > Posters

Before we started working on the branding, Downtown Mooresville had just scheduled an exhausting number of events to draw traffic. Cruise-ins, Art Walks, Food Trucks, Farmer’s Markets, so many events. At some point the Executive Director of the Downtown Commission and I likened the Downtown Commission to a corporation that runs a mall. All the vendors can be themselves in the mall, with their own advertising and signage and what not. But if they did any advertising, they’d do well to include the Downtown logo. Because that’s where people could find their shop. Look, tell me the actual address of your local mall. Right? Or neighborhood even!? The same thing goes for the events. They were all wildly different, but at least now, they could identify as being held in this “mall”.

Anyhoo, I’ll shut up and throw a bunch of Downtown posters at you now. Enjoy!

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DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How to Create a Private, Free Club That People Will Cheat to Join.

Strategy > Special Programs

We’d branded Downtown Mooresville and things were working pretty well. Their event schedule (Art Walks, Live Music, etc.) was bonkers (so many) and they kept people streaming Downtown, but shop traffic was still lagging. People liked the events, but didn’t really feel like exploring. We had to figure out a way to pull them into the shops, if not to buy, to at least bookmark Downtown for the next time they needed something. We also needed a way to figure out how many people were using Downtown on the steady already. Are the people at these events from across town? Are they from nearer by?

If you’ve heard me say this in another post, sorry (not sorry). It’s how I tackle assignments and I don’t think I can say it enough - When you try and solve a marketing problem, consider all the other problems around it. Focus, but stay open minded. Solve the problem at hand and then step back and ask, “Can this solution also help solve any of these other problems over here?”. If it can’t, well, maybe that ain’t the solution. I find more often than not, it can. People called the Downtownie Program a loyalty program, but it was much more than that.

FINAL: You’re entry point to become an official, card-carrying member of Downtown Mooresville – a Downtownie!

FINAL: You’re entry point to become an official, card-carrying member of Downtown Mooresville – a Downtownie!

The best way to describe it is by how you’d experience it as a consumer. Say you’re at the Festival of Food Trucks. You’re waiting for your artisan grilled cheese sandwich when a nice lady in a bright orange Downtown t-shirt gives you a Downtown Passport. She tells you that when you fill in all 20 sticker spots in the Passport and mail it in, you’ll become a card-carrying, lifetime member of Downtown Mooresville – a Downtownie! You’ll get unique, special discounts whenever you show your Downtownie Card in participating businesses Downtown. It’s all free. Next time you’re in a business Downtown, just ask for a sticker. The nice lady then gives you a sticker to start you off. It’s got a little flag on it, signifying an event.

FINAL: Inside your Downtown Passport.

FINAL: Inside your Downtown Passport.

You finish your grilled cheese sammy and notice you’re in front of a big frame shop/art gallery. You see the Downtownie sticker on the door and walk in. You’re looking around when someone asks if they can help you. You say you’re fine, but can you get a Downtownie sticker for your Passport? The sticker they give you has a little shopping bag on it.

Before you leave that event you have 5 stickers - a flag, three shopping bags, and the fork and knife sticker you got in that little craft beer place (Restaurant). It was fun and you’re halfway done. Next time you’re Downtown you notice that virtually all the shops have Downtownie stickers in their window. You stop for lunch and see that there are other people getting stickers and the waitresses are handing out Passports with each bill. Before you know it, all your sticker spots are filled so you write in your info and mail it off to the Downtown Commission.

A week later you get a letter from Downtown Mooresville. There’s a personal letter from the Executive Director of the Mooresville Downtown Commission and a hot tip - the steakhouse is treating Downtownie diners with a free bag of their house coffee this week. Oh, and they gave you a window sticker for your car so you can flout your love of Downtown and identify your fellow Downtownies all over town.

FINAL: Your Downtownie card finally arrives!

FINAL: Your Downtownie card finally arrives!

You start using your Downtownie card, and find it’s sort of like a treasure hunt. The breakfast spot is giving Downtownie’s 15% off their famous Eggs Benedict. The sushi place is giving Downtownies a free Edamame appetizer. Even the insurance place is offering something special, even if it’s just a lollipop. All the merchants are in charge of their own Downtownie specials so some keep their offers the same all the time and some switch it up every season, month or week. You know who’s doing what each month when you get the Downtownie email newsletters that spotlight events and specials going on. Every Downtownie card was numbered too, and you read in the email that the shoe store picks a random number every week to win a free pair of socks. You ask yourself why it took you so long to discover Downtown Mooresville.

FINAL: Window clings Downtown tell you who’s celebrating Downtownies, while car decals help visitors show their love of Downtown Mooresville.

FINAL: Window clings Downtown tell you who’s celebrating Downtownies, while car decals help visitors show their love of Downtown Mooresville.

Easy, right? Wrong. Any Downtown director will tell you (with a small tear welling up in their eye) – getting merchants on the same page is akin to herding bi-polar tigers on crystal meth. It took a LOT of presentations, to both groups and one-on-one, in order to get everyone on board. And then it took even more hands-on education to get them all (and their staff) to use the system in their shops. But once it was going, it got going fast. My favorite part was when a restaurant owner came to me, really upset, and said he saw some people cheating by asking for extra stickers. He was so mad. But I laughed and told him, look, if people are willing to cheat at this free game by getting free stickers to join your free secret club, stop worrying. It means it’s working!

So what were all the problems this program solved?

  • we found a way to get people to sample different shops when they were Downtown

  • when the sticker books came back, we knew how many people really enjoyed being Downtown, who they were, where they lived, and what their email address was

  • by the type of stickers in the completed Passports, we could see what they liked doing most Downtown - shopping, dining, events, services

  • we knew what their favorite thing was Downtown, and what they wished was Downtown

  • by keeping track when restocking merchants with stickers, we knew who was pushing the program the hardest and who wasn’t

  • merchants felt like a cohesive unit for once because they all had something they could rally behind that didn’t take much effort

  • for all you Downtown Directors out there, this is the best part. The Downtown Commission finally had visitor data they could use to get more funding from the town

You might say, jeez, why didn’t you just make an app? It’s a good point, but it wasn’t realistic for this client’s budget or the tech sophistication an app requires. And I guess that’s another good point to make. If a client cant afford a smart idea because it’s too fancy, complicated, or expensive, then give them the smart idea in a way they can use it. People forget, that’s a good chunk of what being a good creative is.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

 

How to Fake It 'Till You Make It.

Strategy > Branding

Downtown Mooresville is a special place. Its charm (and untapped potential) lured us away from San Francisco when we were looking for better schools and a less hectic lifestyle. We took a look at Downtown, found an old home a block and a half away, moved, set up shop in the old telegraph office along Broad Street across from the old train depot, and quietly kept doing what we were doing back in The City. Only this time, with a freight train passing by and blowing its whistle every day at 1pm. It was so loud you couldn’t plan any phone calls around that time slot. It was awesome (not sarcasm). The old Downtown was only a few blocks long on Main Street, and wore charming but warehousy treasures over its shoulder along Broad Street, too. 

FINAL: The first thing we did was define Downtown Mooresville as, well, Downtown Mooresville. The final logo could easily represent Downtown’s railroad past, but also make sense with shops you’d find there (fashion, restaurants, bars, hairstylists, …

FINAL: The first thing we did was define Downtown Mooresville as, well, Downtown Mooresville. The final logo could easily represent Downtown’s railroad past, but also make sense with shops you’d find there (fashion, restaurants, bars, hairstylists, hardware, etc.), and event that would be held there. It had to play nice with everything you threw at it.

It’s hard to not meet people Downtown. Heck, most of them were neighbors as it turned out. One of those neighbors turned out to be Kim Atkins. She’d had successful career in the printing business and became a shop owner on Main Street. It didn’t work out. Rather than do what anyone would have done (curse Downtown and never return), she did the opposite and was elected the Executive Director of the Downtown Commission. Our boys went to the same elementary school and had become inseparable pals.

Downtown Mooresville was founded in 1873 along a rail line (yep, trains still use it!). In the 1960’s, Duke Power created the man-made Lake Norman while at the same time, the I77 was created to offer a faster way to motor to Charlotte down south, and Statesville up north. The lake was to the west of Downtown and offered about a jillion miles of lakefront property opportunity. The I77 freeway divided the town in more ways than one. Downtown was considered the poor side of Mooresville. Lake Norman (LKN) was where the money was. Hot-Cha!

BEFORE: Oh, there was clearly nothing happening Downtown when we started this project. Open shops had huge gaps of vacant, papered-over storefronts between them. That’s real bad for encouraging foot traffic and look at the mess. By code, closed busi…

BEFORE: Oh, there was clearly nothing happening Downtown when we started this project. Open shops had huge gaps of vacant, papered-over storefronts between them. That’s real bad for encouraging foot traffic and look at the mess. By code, closed businesses had to have their windows papered. So we had the idea to paper them with interesting facts about Downtown. It would pull people through to all the open shops, entertain and educate visitors, clean up the overall look of Downtown Mooresville, and cover up it’s vacancy problem. And, being black and white, it’d be affordable. So many problems solved with one easy solution!

BEFORE: The many brochures (and identities) of Downtown Mooresville, all in circulation at the same time when we started working with them.

BEFORE: The many brochures (and identities) of Downtown Mooresville, all in circulation at the same time when we started working with them.

Cut to modern times and it’s still the same. One side of Lake Norman has all the Red Robins, Super Targets, and Olive Gardens they can handle. While our side (I live in this part, remember) is a little weathered, but has all the heart and soul of what this town used to be. It didn’t help that Downtown was all but empty, lacking both shops and people. The most going concern though, was really going. Soirée was situated in a beautifully restored building in the center of Downtown and was a destination on any night of the week. The problem was, the few shops and business Downtown were never open when Soirée was pulling in the public. Worse yet, the town was so divided that (and I’m not exaggerating here), 85% of the fancy people on the Lake side didn’t even know Downtown existed!

FINAL: The first step – getting our house in order. With some selective photography we presented the Downtown we wanted people to see. All beautiful old buildings and historic charm. We dressed up Main Street with some handsome, attention-getting, h…

FINAL: The first step – getting our house in order. With some selective photography we presented the Downtown we wanted people to see. All beautiful old buildings and historic charm. We dressed up Main Street with some handsome, attention-getting, hard-working street banners, nailed down our identity and made ONE exciting brochure.

Sorry. Lots of backstory, but it’s super important (especially if you’re a small town in a similar situation). Downtown was quiet, but not dead. They launched a VERY aggressive event schedule to get folks over the I77 to our side, but they didn’t really have a brand to hang it all upon. Some merchants were calling Downtown “the Dirty Mo” on their social media. Some called it “DoMo” (Downtown Mooresville). Messaging was all over the place and none of it was cohesive or sticking. So Kim asked us for ideas on what to do.

The first thing I recommended was nixing the idea of a clever name altogether. People didn’t even know there WAS an old Downtown in Mooresville. Calling it fancy things would just confuse the issue. It was Downtown Mooresville, so just let it be Downtown Mooresville. You can always make a fun nickname later. They brought us on for branding Downtown and the  next thing I did was lie through my teefs.

FINAL: Next it was time to promote Downtown as a destination. Clockwise from the left: 1. By working closely with the pubs we advertised in, we were able to create uniquely branded templates. 2. Our award-winning program to celebrate fans of Downtow…

FINAL: Next it was time to promote Downtown as a destination. Clockwise from the left: 1. By working closely with the pubs we advertised in, we were able to create uniquely branded templates. 2. Our award-winning program to celebrate fans of Downtown Mooresville. 3. Our first piece of Downtown merch. 4. We created a photobank of amazing images that we could use to show folks what we saw in Downtown Mooresville.

Downtown was tired and mostly empty, but not dead. And with a roster of new events, we had to make it seem like there was a secret party going on over here that the Lake people weren’t privy to. In a nod to our railroad history, I designed a vintage/modern logo lockup with the tag line, It’s Happening Downtown. And that was the big lie. Sort of. It was GOING to happen, it just hadn’t actually happened yet. Operation “Fake It ‘Till You Make It” was in full effect. We started running monthly event ads in the local papers. We installed street banners, made bar coasters, put up signage at our local ballpark. We started doing spreads with an event calendar in the local magazines. We rebuilt the website. We got on social media. All the stuff you need to do before we got really creative.

FINAL: From 2009 to 2017 we’d spread the word about Downtown Mooresville. Clockwise from top left: 1. The website we designed for Downtown. 2, One of many posters we did to promote their crazy amount of fun events. 3. A magazine ad designed to intro…

FINAL: From 2009 to 2017 we’d spread the word about Downtown Mooresville. Clockwise from top left: 1. The website we designed for Downtown. 2, One of many posters we did to promote their crazy amount of fun events. 3. A magazine ad designed to introduce newcomers to Downtown. 4. One of many little quarter page newspaper ads promoting monthly events Downtown.

For example, we made calling cards for Downtown merchants and employees to hand out to other shop and restaurant owners whenever they happened to find themselves in a business they wished was Downtown. A bakery, a great Indian restaurant, that kind of thing. It said, “If you’re reading this, your business should be Downtown.” One the back was an invitation to call Kim Atkins to discuss retail opportunities. OMG, even if you weren’t looking to relocate, it sure made it look like shit was going down in Downtown Mooresville. Super buzz worthy, and it worked. Despite our launching during a recession (always fun), within a year, Charlotte was airing a live prime time news segment about Downtown’s revitalization. Finally, it really was happening Downtown. Lie turned truth.

We’d go on to make fun event posters, TV spots, and even more special little programs. Our custom-made Downtownie™ loyalty program would win an Innovation award from the State of North Carolina. Best of all, Main Street filled up. At its zenith, it reached 95% occupancy. Morning, noon, or night, people were coming to see what was Happening Downtown.

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DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com