How to Break Into Modern Art Museums.

Strategy > Product Development

I’d designed and manufactured all kinds of products – baby clothing, children’s hooded towels, toys, stacking blocks, board books, even pacifier cases. OMG it was all so HARD. I had always wanted to make a line of plush (normal people call them stuffed animals), but was intimidated by the potential for it to go wrong. Hahaha. I’m such a chicken, but being gun-shy DID bring me success in our Mysterio line. So, I put that kind of thinking against the plush problem.

First of all, and if you know me you already know this, it couldn’t be like any plush. I didn’t want to make furry lions, or sweet teddy bears out of recycled sweaters. It had to be different. I was super intrigued by blind box art toys. Especially the artists who were sculpting one simple form, and then re-skinning that form in different ways. It seemed so simple and yet so endless what you could do within those confines. So I started noodling forms and experimenting with what could be done with them.

Where I ended up was certainly really different. Canvas forms filled with beans at the base so they stood on their own. Easy surface to print on, simple shape to sew. Manufacturing would be easy since I’d only be held to a printing minimum rather than a per piece construction minimum. I could make a lot of different dolls without a lot of expense. But it wasn’t “fluffy expected” and it wasn’t particularly “baby”. I didn’t think it mattered. I was going for something beyond expectation.

FINAL: This is Robot Stuf. Because we were funding this line ourselves we had to do it as economically as possible. Can you guess one of our methods? Right. Limited colors on each doll (notice the ON switch on the back isn’t green). But it made it a challenge. So what do you do when you’re limited on colors? Double down and make it work to distinguish each dolls individuality and character.

FINAL: All along It was always this simple. The form on the left was Big Stuf, 12” tall. On the right, Small Stuf, 6” tall. These were the blank factory samples we approved.

FINAL: While some Stuf families had the same patterns on the back of each doll (Robot Stuf all had ON and OFF buttons, Circus Stuf all had a shared graphic pattern), Pirate Stuf all had a bit about each pirate’s personality on the back. My favorite, I think, was the orange Shaggy Dan who was “only a little afraid of the water”.

FINAL: Circus Stuf was probably my favorite family and it was an honor to have them for sale at the Ringling (as in Ringling Brothers) Museum of Art Florida. Pictured with the Circus Stuf family is the Big Top-themed wood and canvas backdrop I later added to the line.

FINAL: Bird Stuf and Developmental Stuf.

I always tell my clients that they need to design their audience before they design their product. I knew I wanted this line to appeal to art-types, and that because of it’s plush category nature, they’d likely be parents. So why not make collectible art plush for children? And that’s when I started working on themes. I went EVERYWHERE and it was SO fun. I eventually landed on five different sets – Circus, Bird, Robot, Pirate, and Developmental. Developmental Stuf was interesting because developmental research shows that babies respond positively to high contrast items. It stimulates their brains like crazy (in a good way).

Side note: No matter how simple you try to make things, it always gets complicated. We had hired a freelance production manager who’d worked for the likes of the Gap and we found a factory who’d manufactured for Disney, yet 75% of our container shipment arrived practically destroyed. Badly sewn, misprinted, stained and unsellable. The 25% we could use was exactly to specification, thank goodness. Entrepreneurs, know this: no matter how much you try to prevent this situation, it’s ALWAYS a possibility. Which ALWAYS sucks. 

I’d always planned to market Stuf in a special way. Like, exclusive special. So I developed a line presentation that would set it up to be museum quality from the beginning. Even the name, Stuf, gave a simplistic European flavor without the fancy umlauts. Each line of Stuf would be a limited series, and a percentage of proceeds would be donated to a specific charity related to each theme. Bird Stuf, for example, would donate to the American Bird Conservatory. Developmental Stuf would contribute to Plan. The idea was for stores to display each line of Stuf alongside an engraved plaque we had made with the charity information. When a customer brought a Stuf doll to the register, the shopkeep would retrieve a fresh product from the back for purchase. It was special art you could buy. And this is an important part of the strategy – perceived value. We set this up to look like each piece (with its charitable contributions and lack of back stock) would retail for $40 each. No. Each of the small dolls retailed for just $12.95. The big ones for just $24.95.

FINAL: Our online retail packaging was clean, simple and graphic, like the brand.

FINAL: Developmental Stuf in NY MOMA.

Finally I get to the REAL strategy part. We didn’t cop to being the creators of Stuf. We were just the DISTRIBUTERS. We never told our stores or any interested parties where Stuf came from. And this is important to building mystique. We build a whole separate website for Stuf and only offered a single Stuf email as contact info. No order forms. No list of stores that we sold to. No wholesale reps to contact to buy it. Nothing. This all lived in the background before we launched at the big NY International Gift Fair.

When Wrybaby did bring it to market, we played dumb. We found this line and we’re the distributors. It was so different from anything else in the Wrybaby booth, it was totally plausible. And we gave it wide berth to attract stores we’d never been in before. Those store were museum stores. Modern art museums. And we got their attention. Before too long Stuf was available in:

MOMA NY
MOMA SF
Contemporary Arts Center - Cinncinati
Walker Art Center - Minneapolis
The Art Gallery of new South Wales
Arkansas Arts Center
Contemporary Arts Museum Houston
Delaware Art Museum
Portland Art Museum
Tacoma Art Museum
Dallas Museum of Art
Museum of Contemporary Art Cleveland
Museum of Contemporary Art Chicago
Ringling Museum of Art Florida
The Getty Museum
The Ackland Museum NC
The Autry Museum
The Bremam Museum
Bay Area Discovery Museum

FINAL: Once the concept proved itself, Stuf got to have it’s own booth at NYIGF. So clean! I wish I had a better camera to document it. :-P

But here’s the best part. Museums liked Stuf, but we pulled the whole third-party distributorship act through to the end. Emails to the Stuf website went unanswered, or a Stuf Staffer replied vaguely. There was no phone number to call. It was like those Stuf people weren’t really interested in selling their plush dolls at all. Stuf’s website was hilariously smug. It was set up like a modern art gallery site. It only listed the products, the museums they were in (which expanded by the week), the charities it funded, and the trade shows it would be presented at. I’ll tell you, I sat on the one museums PO for months until they were calling me every day to fill our their new vendor form and ship them. Why? Sometimes the more you make people want something and the more they have to work for it, the more valuable it becomes to them. It’s the law of exclusivity. Availability works the same way.

Stuf was successful enough to warrant an INCREDIBLE trade show booth dedicated to it. Very artsy. We added cool canvas backdrops to the product line so kids could put on plays using characters from each Stuf theme. Stuf went through another reorder with another factory (much better) and we retired the line to focus on other projects. But I’ve still have the bragging rights to having my art featured in most of America’s major art museums (even if it was in the gift shops).

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Not Destroy a Baby.

Strategy > Safe Baby Handling Tips

Are you a parent? Let me tell you, it’s terrifying. Scary at the least. If you are one, you know what I’m talking about. You’re so nervous and excited and, well, clueless. Because if it’s your first, you have no real idea what you’ve gotten yourselves into. And that’s a fact that becomes more and more clear as you careen toward your due date. When Kelly and I were expecting, I was just scared. She was terrified.

FINAL: The cover of the expanded version of Safe Baby Handling Tips. On the cover is a miniature, simplified version of another product I designed for Wrybaby – The Wheel of Responsibility.

When I was 14, my parents decided they missed being parents (of really small, helpless people). So, they had my brother Josh. Then my sister, Lindsey, three years later. So being in middle school through high school with a couple of babies in the house would prove really helpful to me as a soon-to-be-dad. I knew how to feed and burp a baby, change diapers, and all that jazz. Meh, just like ridin’ a bike. I was in no way emotionally prepared (and who is the first time) for the shock of full time responsibility, but at least I had some exposure in the field. Kelly had none.

We did all the things you do as expecting parents. We read scary articles online, we bought books that were thick and boring, or thick and scary. We were the first of our hipster advertising friends to have a baby, so they were, hilariously, no help at all. We went to baby care classes, and to the requisite Lamaz classes. And finally, our hands about all wrung out, Kelly went into labor and everything changed. 

 Sorry, changed for the better, I mean. Kelly and I soon discovered a few important truths.

1. Across the span of human history, all new new parents feel the same

2. Caring for a baby is difficult, but it’s manageable and only gets easier with time

3. You’ve got to be a fucking moron to really mess this up

REVIEWS: Our Amazon reviews are hilariously amazeballs.

TRUE: The only foreign translation of Safe Baby Handling Tips – German. Take a look at that title on the cover! Hahahaha. Do I have to tell you I had nothing to do with the layout? So bad!

That last point, especially. That’s where Safe Baby Handling Tips came from. Look, as long as your intentions are good, and you’re a somewhat stable person, you really aren’t going to mess this up. At least not in the beginning. Oh, you’ve got all the time in the world to unintentionally destroy your child emotionally. But in the first year? Nah. You good.

We’d conceived (see what I did there) the concept of these “handling tips” about a week after bringing our new son home. Each illustrated tip was printed on a newborn item: a onesie (Playing with Baby); a hooded towel (Drying Baby); a diaper cover (Checking Baby’s Diaper); you get the idea. It’s very simple. Each scenario shows you a common parenting activity and what kind an absolute idiot you’d have to be to mess it up. Sort of gives you some perspective, no?

Anyhoo, we were in Wrybaby’s booth at the New York International Trade Fair when a couple of reps from Running Press strolled in. They asked me if I had any more of these tips to fill a book. “Of course!”, I said. I didn’t. But I sure did a week later when we sent them the packet of illustrations that would eventually become Safe Baby Handling Tips.

To date, Safe Baby Handling Tips has sold over 120,000 copies. It is also well reviewed on Amazon. The book has been translated into German because if anyone knows anything about comedy, it’s the Germans. And the illustrations have become an stubbornly enduring meme on the internets much to our pleasure and dismay.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Market a Product No One’s Seen Before That Solves a Problem No One Knows About.

Strategy > Branding

OMG the world needs this early-development technology. I’m dead serious. But even though this revolutionary wearable looks simple, how it works is actually pretty complicated. And did I mention the results aren’t immediate? (Just wait, I’ll get there). But one thing is absolutely clear – the result of using this technology means your child will get a substantial educational head-start over his or her peers. That head-start begins in infancy, and keeps distancing your child ahead of others for life.

PRODUCT: This is the Starling. So tiny, so cute, so powerful.

FINAL: One of the first things I made at Versame – a 6”x9” two-sided handout for parents touting the Starling’s benefits.

The great advantage of doing what I do at this point in my career is being able to choose the projects I work on, and the people I work with. I really liked the people at VersaMe before I even knew about the product. Chris and Jon, two of the company’s founders, contacted Kelly and I out of the blue. They had left Silicon Valley like we did, and now lived just a couple of towns down the I77, in Huntersville. They explained that they were fans of our parenting board book, Safe Baby Handling Tips. In fact, the bit about Playing with Baby was one of the early slides in their investor pitch for a startup they were launching with a third partner, Nicki “The Money” Boyd (the nickname I gave her). Nicki controlled the finances and managed the development team back in Redwood City, while the rest of the team worked out here in NC.

BEFORE AND AFTER: The original packaging on the left didn’t communicate the product or it’s value. My redesign on the right led with the value proposition and steadily unfolded the whole story in easy-to-digest snippets.

Kelly and I met Jon and Chris for coffee and they explained what they were making. They had a passion for early education and learning (it ran in their family). They knew that the education system was not only broken, but historically broken and getting worse. From studying years of scientific research they concluded the only way to nip the problem was, literally, in the bud. They sought to jump-start the learning process as early (and as correctly) as possible. This was the problem they worked on at Stanford and they already went through a successful round of funding. The hardware and development infrastructure was built, and they were about to launch on Kickstarter. The three had a lot of the planning done (and it was good) but they asked us on to help them out with tightening up the branding and early messaging. That’s when we learned all about the Starling.

The Starling was a beautifully designed, high-tech wearable for children 0-4 years old. When you clipped it to your child’s clothes, the Starling would count every word spoken to your baby throughout the day. It did this in virtual real-time, without recording, and sent the data to your phone with beautiful graphics telling you how many words your child heard that hour, that day, that month, that year. It let you set word count goals to challenge you every day. Anticipating how hard it can be to carry on a one-sided conversation (Chris and Jon were also parents), the app gave you fun daily prompts to help you keep talking to your baby at every occasion - in the car, during your afternoon run with the jog stroller, at bedtime, etc. Feeling competitive? There was even a leader board that you could use to see how much quality engagement you gave your child compared to other Starling parents. Amazing, right?

I bet I can guess what you’re thinking right now. “Why?”

Why all this technology to talk to a newborn? It’s not like I’m NOT going to say anything to my baby, so why all the extreme fuss? You’re not wrong to think that. But here’s a big fact – the more words you say to a child from 0-4 years old, the more likely they are to reach their full potential. And the “to” is super important. You can’t just talk “at” your child, like over your shoulder while you’re doing the dishes. No, doing that doesn’t work the same way. Think reading, with the child on your lap. Or telling a story while making lots of eye contact. There you go, that’s the right stuff. It’s about engagement. Feed a child’s brain enough words like this and soon you’ll find yourself with an early talker. Then while other babies are still learning to talk, yours is busy learning to read. Get it? And while other people’s kids are learning to read picture books, yours is reading chapter books. This goes on for their whole life!

FINAL: For professionals who already understood the importance of verbal communication, I created this “bookshure” to introduce them to a powerful new tool – the Starling.

But understand this – doing all this talking with engagement doesn’t mean every child can grow up to be Einstein. It’s all about maximizing your child’s genetic (not economic) potential. If it’s only within a child’s genetic capacity to be average smart, they’ll get there faster and stay there for life. This can make a huge difference to a child’s quality of life, considering where they could end up without the benefit of this help. And I can’t stress this enough – I’m talking about  ALL children. Not just poor children. Or special needs children. ALL CHILDREN. (If you’re a parent reading this, please note your feelings right now. I’ll get to them later). 

Finally, dear reader, here lies the rub. Look how long it took me to explain the Starling to you and the problem it solves. My expertise in working with clients in San Francisco was taking really complicated concepts and making them dead simple for a consumer (best example here). I worked on the Starling for two years and what you read above is the shortest I think I’ve ever gotten the complete pitch. So as a marketer, here are your options:

1. Explain how The Starling works, and then explain why it solves an early-education problem you didn’t know existed

2. Explain how you need to talk to your baby as much as possible from 0-4 years old, and then explain what the Starling is and how it could help you do that

You can’t do one (explain the Starling) without the other (how early development works). 

The three founders had become early-childhood experts, for real. And their research scientist, librarian, pediatrician, speech language pathologist, mentors and partners were all in touch on the regular, keeping tabs on the Starling’s progress and correcting messaging when necessary so that everything stayed absolutely factual. We needed to look like experts, but not scientists. The messaging had to be intriguing, inviting and fun – but not misleading or fantastical.

FINAL: A one-sheet for interested schools to get a little more detail on how the Starling can help their mission.

The Kickstarter launch was a success in that it did what we needed – raise as much awareness as cash. (As I said, VersaMe was already funded by an investment group). Our mailing list blossomed. Sales started coming in. But that’s when the real work began.

I’ve worked on big tech in San Francisco. A lot. Sun Microsystems, Borland, Sybase, Veritas, Dell, Adobe, blah blah blah. That’s not including all the dot coms. I was there for the first big boom, and the first big bust, working freelance for almost every agency in the City. Startups are different. It’s EXACTLY like in the show “Silicon Valley” (the first season, anyway). It’s crazy and confusing and exciting and hilarious and scary and frustrating and fun as hell. You’ll NEVER pack more work into a shorter span of time than when you work for a startup. Because even though we were focused on who we were, and which audience we were talking to, we were saying it all - in every conceivable way. And we had practically no budget to do it with. Even though there was $10M in seed money, you gotta watch like a hawk how you spend it (right, Nicki?). Because it’s only going to last so long. So we were begging, borrowing, and stealing while testing the messaging multiple time a day, every day, everywhere. And once we saw progress in any direction we’d run after it full speed.

There’s no way I can ever tell you everything we did. It was so much! But one of the first things  was to use everything that inspired the creation of the Starling to build a giant online resource center for new parents, filled with published studies that prove the benefits of direct, verbal communication. Then we published articles and how-to’s on our blog everyday giving tips on how (and why) to maximize your baby-talking skills. Our newsletters were going out weekly to new parents, filled with communication tips and info on developmental milestones. I found out that the founders had invested in a HUGE AdWords ad buy that included a lot of YouTube videos. I had two weeks to deliver finished product and there was nothing in the works. We set up tents in shopping malls and Nicki and I did the ABC show in Vegas (to have a meeting with Barnes & Noble, who said no, then inexplicably sent us a huge order two weeks later). We got into a hipster tech showroom in Silicon Valley. I totally redesigned the packaging. I made an online school for new parents. We developed a custom Reading App that you could use with the Starling. We hired influencers on social media. We created a mobile app game based on the Starling. We brought on a respected social media agency to give it a go. We. Tried. Everything.

WORK: And lots of it! This is probably about 2% of the things we did to position, explain, and sell the Starling. Clockwise from top left: Dumbing it down, we created multitudes of info-loaded landing online campaigns and landing pages, we created and ran an online school, we sent the founders to present at indie book stores, parenting groups, schools and libraries. I made a Starling Honors program for little students, we made an educational mobile game, we tried multitudes of simple online campaigns and landing pages, we gave away free information (so much free information), we changed the whole website, we started marketing the platform the Starling was built on, and we developed ridiculously complex email newsletters and campaigns.

Nothing worked. At least, not on the level we wanted it to. It was just too much for people to wrap their heads around. Most thought it was a great product...for terrible parents. And of course, THEY were all excellent parents. There’s actually a study that exists which found 90% of parents thought they were parenting in the 5th percentile of awesome parents. Which, of course, is mathematically impossible. So we pivoted to focus on Starling Partners – schools (public and private), libraries, speech pathologists, pediatrician clinics, non-profit organizations. Frankly, any group that already understood the importance of early learning. Most ended up being too outright dysfunctional, painfully slow to act, or too strapped for funds to make a difference to our bottom line. Our biggest success came from developing a program for libraries to loan Starlings out to patrons. We got ourselves into a lot of libraries but not enough, and not fast enough. In the end we had to stop. There was nothing left to try. This amazing technology is now in the hands of the scientific researchers who inspired it. They’re using it to further understand how we can make our children better, smarter, happier people. I’m 100,000% sure that someday you’ll see this product (or something like it) make a huge consumer splash in the future. Sometimes a good idea doesn’t make it simply because of something that no one can foresee or control  – timing.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Turn a Total Shit Show Into a Winner.

Strategy > Branding

Despite the title, this is the funnest (I know, but I made it a word) project I’ve ever worked on. A lot of what makes marketing great (and great marketing) is what happens behind the scenes. Like, how did we involve the client, the CEO, the employees in the process? Or, what obstacles did we have to overcome aside from winning the business? So read on and tell me...what was there not to love about this project from the outset? 

FINAL: The first salvo in a campaign designed to convince people to love the communications company they loved to hate.

Three town governments in North Carolina overpaid, substantially ($80,000,000), for a local communications company that was failing in every aspect of the word. The public didn’t get to vote on the action (which they surely would not have done). Nope, the town officials just decided to buy it with taxpayer bonds, and did it. The result was an incredibly bitter, prolonged public comeuppance. The public rallied behind “The government shouldn’t own a communications company!” and before long almost everyone in office was out, out, out. Everyone was replaced by angry electeds who agreed with the angry public that this cable company was bad, bad news. They all wanted out of the deal, but the damage had already been done. They were stuck with a financial burden they couldn’t get out of. That thing was called MI-Connection, with the MI being a lame combination of Mecklenburg and Iredell county initials that nobody, even to this day, can agree on how to pronounce – MY Connection or EM - EYE Connection? Oh, and even if you knew the initials, good luck finding the hyphenated URL. Sad Face Emoji.

But, incredibly, it was kind of an understandable decision to buy the thing. I mean, it’s not like it was done on a whim. Despite the three towns being about 10-20 minutes north of the banking explosion called Charlotte, and populating themselves at an extremely rapid pace, this area was severely under serviced. Heck, if Mooresville, Davidson, and Cornelius didn’t lay fiber and string cable themselves, no one else was motivated to do it. Even though there were three competitors in the market (Windstream, Time Warner, and Dish), these big out-of-town corporations just weren’t investing in this area. Honestly, why should they? So how else could a town (or three) attract residents and businesses so they can grow if they could offer Internet? Before they were (mostly) drummed out of office, the commissioners did one smart thing – they found someone with big telecom experience who could turn the ship around (provided he could stop it from burning even closer to the waterline).

BEFORE: What MI-Connection was putting out there before we cleaned up their act.

In stepped David Auger, CEO. David had incredible experience in telecom, was an ex-Time Warner executive, a marketing aficionado and a lovely man. Sharp as a tack, too. He had MI-Connection lay low for a year, advertising little, assessing the damage, and building a sharp, experienced Board of Directors. Now, here was his (and the town’s, after all they were the owners) core dilemma:

If no one subscribed to MI-Connection’s services (Video, Internet, and Phone), then the whole thing would collapse. So how do you make people love the communications company they LOVE to hate? 

My first meeting about MI-Connection was actually with the newly elected Mayor of Mooresville, Miles Atkins. The Town of Mooresville (TOM) was the biggest investor of the three in MI-Connection and Mr. Atkins was the one official who, as commissioner, was a lone voice against buying the business. For a whole year since the purchase, both the press and citizens scorched MI-Connection as an $80,000,000 socialist pariah. But Mayor Atkins had a different perspective. While he opposed the purchase, he could see that we were all stuck with it, no matter what. And by not using it to its fullest advantage, our three towns would not only be shooting themselves in the face, but also lose out on what owning a local communications company could mean to our communities. To his thinking (and it was smart), we all owned this thing – so let’s make the most of it. Mayor Atkins set up a meeting with David Auger and he gave us his perspective. In the year he’d been restructuring, there was actually good news. Lots of it. Mr. Auger was able to shore up the company and even quietly implement some programs to aid the communities who owned the company – free services to non-profits who helped local underprivileged families, free Wi-Fi for underprivileged local students, and more. Also, subscribership was up. The cable company everyone thought was a failure had begun to do better. Way better.

FINAL: We didn’t have to play by any rules but our own. So to convince people our story was worth hearing, we opened up a conversation via all outlets. The website got cleaned up, the ads were bold and in-your face, but communicating SO much better. I devised a template for the direct mail, too. Way more professional using nothing but what was there all along.

FINAL: Some more print and some online that was really fun to write. SUPER click-baity and led you to a landing page that would clear things up pretty quick (and encourage a phone call to MI-Connection).

Obviously, there was a communication problem (amazing how it’s always the culprit, right?) between the communications company and the public. From the outset, officials never conveyed effectively to the public why they were buying this thing. So once it was said and done, the nay-sayers were in control of the narrative. A year of zero self-defense didn’t help matters. What was needed was a little public education. Not subtle, but a giant baseball bat to the noggin.

We called the launch “Straight Talk”, which was exactly what it was. No false posturing, no flamboyance, no marketing speak. We listened to the positive things David and his team had achieved and telegraphed it all straight to the public with full page print, direct mail, local cinema ads, and local online banners every week for 13 weeks. MI-Connection launched out of nowhere with an incredibly tough offense. This local cable company that you, personally, have a stake in is not only beneficial to your life here, but doing rather well. The messaging was raw, compelling, steeped in common sense, and it was all true. And at that breakneck pace, the haters had a hard time trolling our positive, provable messages.

Design-wise, my hands were tied by the existing brand (and its terrible website, name, logo, etc. You can read about how we changed that here), but I was able to rework what existed into a clean, blunt instrument of education that was hard to ignore. This launch campaign ended up being MI-Connection’s steady messaging for 7 years of solid growth. That is, until it became profitable enough to get out from underneath the tainted shadow of the old brand. That’s where the real fun (and success) began.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 25 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Fake It 'Till You Make It.

Strategy > Branding

Downtown Mooresville is a special place. Its charm (and untapped potential) lured us away from San Francisco when we were looking for better schools and a less hectic lifestyle. We took a look at Downtown, found an old home a block and a half away, moved, set up shop in the old telegraph office along Broad Street across from the old train depot, and quietly kept doing what we were doing back in The City. Only this time, with a freight train passing by and blowing its whistle every day at 1pm. It was so loud you couldn’t plan any phone calls around that time slot. It was awesome (not sarcasm). The old Downtown was only a few blocks long on Main Street, and wore charming but warehousy treasures over its shoulder along Broad Street, too. 

FINAL: The first thing we did was define Downtown Mooresville as, well, Downtown Mooresville. The final logo could easily represent Downtown’s railroad past, but also make sense with shops you’d find there (fashion, restaurants, bars, hairstylists, hardware, etc.), and event that would be held there. It had to play nice with everything you threw at it.

It’s hard to not meet people Downtown. Heck, most of them were neighbors as it turned out. One of those neighbors turned out to be Kim Atkins. She’d had successful career in the printing business and became a shop owner on Main Street. It didn’t work out. Rather than do what anyone would have done (curse Downtown and never return), she did the opposite and was elected the Executive Director of the Downtown Commission. Our boys went to the same elementary school and had become inseparable pals.

Downtown Mooresville was founded in 1873 along a rail line (yep, trains still use it!). In the 1960’s, Duke Power created the man-made Lake Norman while at the same time, the I77 was created to offer a faster way to motor to Charlotte down south, and Statesville up north. The lake was to the west of Downtown and offered about a jillion miles of lakefront property opportunity. The I77 freeway divided the town in more ways than one. Downtown was considered the poor side of Mooresville. Lake Norman (LKN) was where the money was. Hot-Cha!

BEFORE: Oh, there was clearly nothing happening Downtown when we started this project. Open shops had huge gaps of vacant, papered-over storefronts between them. That’s real bad for encouraging foot traffic and look at the mess. By code, closed businesses had to have their windows papered. So we had the idea to paper them with interesting facts about Downtown. It would pull people through to all the open shops, entertain and educate visitors, clean up the overall look of Downtown Mooresville, and cover up it’s vacancy problem. And, being black and white, it’d be affordable. So many problems solved with one easy solution!

BEFORE: The many brochures (and identities) of Downtown Mooresville, all in circulation at the same time when we started working with them.

Cut to modern times and it’s still the same. One side of Lake Norman has all the Red Robins, Super Targets, and Olive Gardens they can handle. While our side (I live in this part, remember) is a little weathered, but has all the heart and soul of what this town used to be. It didn’t help that Downtown was all but empty, lacking both shops and people. The most going concern though, was really going. Soirée was situated in a beautifully restored building in the center of Downtown and was a destination on any night of the week. The problem was, the few shops and business Downtown were never open when Soirée was pulling in the public. Worse yet, the town was so divided that (and I’m not exaggerating here), 85% of the fancy people on the Lake side didn’t even know Downtown existed!

FINAL: The first step – getting our house in order. With some selective photography we presented the Downtown we wanted people to see. All beautiful old buildings and historic charm. We dressed up Main Street with some handsome, attention-getting, hard-working street banners, nailed down our identity and made ONE exciting brochure.

Sorry. Lots of backstory, but it’s super important (especially if you’re a small town in a similar situation). Downtown was quiet, but not dead. They launched a VERY aggressive event schedule to get folks over the I77 to our side, but they didn’t really have a brand to hang it all upon. Some merchants were calling Downtown “the Dirty Mo” on their social media. Some called it “DoMo” (Downtown Mooresville). Messaging was all over the place and none of it was cohesive or sticking. So Kim asked us for ideas on what to do.

The first thing I recommended was nixing the idea of a clever name altogether. People didn’t even know there WAS an old Downtown in Mooresville. Calling it fancy things would just confuse the issue. It was Downtown Mooresville, so just let it be Downtown Mooresville. You can always make a fun nickname later. They brought us on for branding Downtown and the  next thing I did was lie through my teefs.

FINAL: Next it was time to promote Downtown as a destination. Clockwise from the left: 1. By working closely with the pubs we advertised in, we were able to create uniquely branded templates. 2. Our award-winning program to celebrate fans of Downtown Mooresville. 3. Our first piece of Downtown merch. 4. We created a photobank of amazing images that we could use to show folks what we saw in Downtown Mooresville.

Downtown was tired and mostly empty, but not dead. And with a roster of new events, we had to make it seem like there was a secret party going on over here that the Lake people weren’t privy to. In a nod to our railroad history, I designed a vintage/modern logo lockup with the tag line, It’s Happening Downtown. And that was the big lie. Sort of. It was GOING to happen, it just hadn’t actually happened yet. Operation “Fake It ‘Till You Make It” was in full effect. We started running monthly event ads in the local papers. We installed street banners, made bar coasters, put up signage at our local ballpark. We started doing spreads with an event calendar in the local magazines. We rebuilt the website. We got on social media. All the stuff you need to do before we got really creative.

FINAL: From 2009 to 2017 we’d spread the word about Downtown Mooresville. Clockwise from top left: 1. The website we designed for Downtown. 2, One of many posters we did to promote their crazy amount of fun events. 3. A magazine ad designed to introduce newcomers to Downtown. 4. One of many little quarter page newspaper ads promoting monthly events Downtown.

For example, we made calling cards for Downtown merchants and employees to hand out to other shop and restaurant owners whenever they happened to find themselves in a business they wished was Downtown. A bakery, a great Indian restaurant, that kind of thing. It said, “If you’re reading this, your business should be Downtown.” One the back was an invitation to call Kim Atkins to discuss retail opportunities. OMG, even if you weren’t looking to relocate, it sure made it look like shit was going down in Downtown Mooresville. Super buzz worthy, and it worked. Despite our launching during a recession (always fun), within a year, Charlotte was airing a live prime time news segment about Downtown’s revitalization. Finally, it really was happening Downtown. Lie turned truth.

We’d go on to make fun event posters, TV spots, and even more special little programs. Our custom-made Downtownie™ loyalty program would win an Innovation award from the State of North Carolina. Best of all, Main Street filled up. At its zenith, it reached 95% occupancy. Morning, noon, or night, people were coming to see what was Happening Downtown.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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How to Be Creative for Creatives.

Strategy > Branding

It all started at the big annual toy show in NY, the International Toy Fair. I was there representing Wrybaby and started up a convo in the Wrybaby booth with a nice guy who turned out to be from American Greetings. I don’t even know how we got to it, but he mentioned that they were looking for a way to do something that I can’t write about here (ask me in person and maybe I’ll tell you). I said I had an idea that would work perfectly for that. After the show, I pitched my idea to his boss over the phone. He was the head of American Greetings Properties (AGP). AGP managed licensing for all of American Greetings’ legacy properties like Hollie Hobbie, Care Bears, Madballs, Strawberry Shortcake etc. But they also thought up lots of new stuff, too. They were creating properties to develop themselves or to pitch to companies like Disney and Nickelodeon, and that’s why they took an interest in our idea. It was really out-of-the-box. So the head of AGP loved what we presented and said he wanted to make this idea happen with us. He flew down to visit our office in Mooresville, then he invited us for what would be a super weird visit to the AG mothership in Cleveland (ask me in person and I’ll tell you all about it). Then he dumped us into a really shitty negotiation process with AG’s entertainment lawyers in LA where they continuously threatened to steal our idea outright. Super hardball shitty. I told the lawyers that they and AGP could, literally, to go fuck themselves and hung up on them. And then the AGP boss asked us to rebrand them. Well, first he asked us to design a fun corporate team-building program for the department. And then he asked us to rebrand them. How freaking weird is that!?

FINAL: The whole idea was based on the home page. An island fantasy land of AGP properties where all the dispirit characters could live in harmony. You can check out the website design deets and see bigger pictures here.

BEFORE: This was AGP’s home page when I was brought on. You can see what they tried to do from the start – create a fun-but-not-too-fun envelope that can hold variously styled characters from the 70’s to today (the properties slugged along as a slide show). So, done, right? Sort of. The problem was that it didn’t set AGP up as the creative all-stars they were. It was just a generic box of characters you either knew or didn’t.

And we did it. Which was even weirder. But all of the (very real) unpleasantness aside, it was a cool project and they paid us what we were worth <shrug>. Chalk it up to me always rooting for the underdogs, I guess. Which, despite all the success and billions of dollars they generated, AGP and the team that supported it deserved more respect. We got to meet all the crazy-talented artists and writers on our visit and they seemed like normal, good people. Remember, AGP might be pushing a lot of old brands, but they were also in the business of thinking up of a lot of new, exciting characters and shows. The problem was, when the studios saw they were hearing a pitch from AGP, they thought a couple of corporate grandpas would be shuffling in to show them some old Holly Hobbie shit. The AGP boss wanted to change that perception.

COMPS: Some (not all) of the ideas we presented in the first round to AGP. Each idea included whatever it took to get the concept across. So some ideas came tight with taglines attached. Some were just rough sketches. Clockwise from top left: 1. Freshen up the old characters and spice up the new by presenting each character’s personality in a modern way. 2. Incorporate the characters into a graphic envelope (the safest idea, just in case they freak out over the others), 3. Explore exciting new worlds with AGP. Visit planets and discover unique characters. 4. The world of AGP as an island inhabited by strange, sweet, wonderful, and exotic characters.

American Greetings, duh, already has a brand. We were just giving the one department a new look. We started calling it a “restaging,” because we had to use the AG logo lockup unmolested in anything we did. So the first thing we did was present a whole mess of concepts (from tight to super sketchy) to hang their new skin on. These guys were all artists (and all WAY better than me), so we knew that they’d get what we meant if we showed them loose drawings. We showed them all kinds of directions they could go to solve their problem (as we do for every project). For example, there was one idea about how creative the team in the department was, and all the crazy things that happened in their building on the steady. We’d do a lot of videos, social media (with a focus on Linkdin), email newsletters to the industry, etc. The employees would get a chance to be stars and use their awesome talents to help promote their common cause. I only mention this so you can get an idea of how different each idea was. What they chose was way different. The idea was to refresh the old stuff, pull the new stuff into the spotlight, and bring all the properties together as one. Instead of being the keepers of the old that sometimes had new ideas, AGP would represent a big fun world of full of creative ideas. We’d just take “legacy” out of the conversation altogether.

FINAL: Every pop-up on the AGP website, in every category, would include a strip of bright, clever, modern infographics. One trivia block in each strip would be animated, too, leaving the visitor with a ton of tiny positive impressions of how amazing these properties are, no matter how dated they seemed to you before.

FINAL: We pulled the map theme across everything from their massive trade show booth (back wall pictured above) to Powerpoint presentations. We also gave their team a host of logo lockups they could use wherever in the future. All predesigned and ready to go go go.

The final execution would all bloom (see what I did there?) from a new home page featuring a fanciful, illustrated map of an island filled with AGP’s properties. Visitors would click on any of the characters for a pop-up filled with info on that property along with its licensing opportunities. Kelly and I came up with a ton of fun taglines to support this idea, and they picked our favorite in the end – Happiness Happens Here. As they created new properties, we’d just add ‘em to the island. Once the site as approved and in production, I took the island I’d illustrated and pulled the concept through everything from their giant trade show booth to PowerPoint templates for presentations. The whole thing was modern, unconventional, bright and fun. Just the way AGP wanted to be thought of.

DAVE SOPP – Creative

Yep, that’s me. I’ve got over 20 years of marketing strategy, graphic design, advertising art direction, and illustration experience. Want to use some of it? Email me at dave@davesopp.com

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